[Drinking] Harveys Brewery - Outstanding

[North of Robertsbridge]

I ordered a dozen bottles of Harvey's Albion to sip while watching the footie

Unfortunately, they shipped the wrong beer (Armada) so I asked if they would kindly exchange

Just had the reply

Hello

I am sorry about this ‘mis-pick’, I’ll send the correct product today for you

Are you OK to share the incorrect beer with friends/ colleagues? This will avoid the costly collection fee’s couriers charge and hopefully bring some joy.

Kind Regards

Adam

Harvey’s Brewery Shop

How's that for outstanding customer service?

North of R

 

[kevo]

Was the Armada beer any good? I've never liked the 'Albion'.

 

[North of Robertsbridge]

Armada is OK. Our local farm shop has a large range (not including Albion). Tom Paine is my usual in bottles, Sussex Best on tap

 

[Nobby Cybergoat]

I ordered a dozen bottles of Harvey's Albion to sip while watching the footie

Unfortunately, they shipped the wrong beer (Armada) so I asked if they would kindly exchange

Just had the reply



How's that for outstanding customer service?

North of R

Nice customer service that. A very good company is Harvey's

 

[PILTDOWN MAN]

Armada is OK. Our local farm shop has a large range (not including Albion). Tom Paine is my usual in bottles, Sussex Best on tap

A trip to Planters

 

[North of Robertsbridge]

A trip to Planters

That's the place. Although they have recently gone from 6 bottles to 5 bottles for £15

As you're in the same village, you're welcome to share the Armada, courtesy of Harveys!

 

[North of Robertsbridge]

And the Albion Ale duly arrived, in time for this weekend’s games on the telly

Cheers

 

[Happy Exile]

That’s great. I was told a few years ago that all ingredients for Harvey’s except finings came from a distance no further than a horse drawn cart could travel in a day, not just environmentally friendly but supporting local businesses too. Until recently it was only available in places within the same radius.

A lot of the waste products go to Plumpton agricultural college as fertiliser or feed and their bottle re-use policy is also exemplary. Add in just how much of community life in Lewes they sponsor directly or subsidise through low cost provision of beer to allow community groups to receive more of the sale price and they are pretty much the perfect business. Miles Jenner should get in the honours at some point.

 

[el punal]

I ordered a dozen bottles of Harvey's Albion to sip while watching the footie

Unfortunately, they shipped the wrong beer (Armada) so I asked if they would kindly exchange

Just had the reply



How's that for outstanding customer service?

North of R

Do you reckon I could try that one out in the West Upper bars tomorrow?

 

[Van Cleef]

And the Albion Ale duly arrived, in time for this weekend’s games on the telly

Cheers

View attachment 189196

Love the pint glass.