Not disputing this, but...source please? I see nothing on my version of the club ticketing page...
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[Albion] Fulham (A) tickets
- Thread starter Guinness Boy
- Start date
Is it PotG?
Thrifty non-licker
Ah! Not yet transferred to the ticketing page. TVM - I thought my web browser had blown up.
Originunknown
BINFEST'ING
Away ticket news: Fulham
Albion take on the Cottagers at the beginning of March.
www.brightonandhovealbion.com
London Irish
Well-known member
Nice to see the Saturday cup loyalty points have arrived very quickly, so this means my lad has made Tier 1 for the first time
Is it PotG?
Thrifty non-licker
Any logic for the queueage system in place today?
studio150
Well-known member
None
Bod
Well-known member
- Dec 8, 2015
- 637
None whatsoever but didn't the Fan Advisory Board think this would be a good idea so we are stuck with it.
studio150
Well-known member
And where did the FAB gauge the support for the queuing system. As was pointed out last time, where is the logic to have a queuing system for Day 1 release where everyone is guaranteed a ticket.
Are the FAB actually representing the views of all supporters of just looking to implement things to justify their existence.
Not quite, no.
The club made changes to the ticketing process in response to basket-baggers, those typically in Tier 1 who stuck tickets in their basket immediately before Tier 2 opened and then allocated them to their Tier 2 mates when the window did open.
It seems that in order to facilitate that, they had to enable the queueing system, and it's either "on" or "off" for all ticket sales windows. Annoying for those in Tier 1 who are accustomed to a quick in-and-out at 9am, but if it helps to preserve the integrity of the sales process, it feels like a small price to pay.
The loss of the numbers of tickets available in each block is crap
... especially when it gets down to a scramble for the few available in a new tier.
Definitely not an improvement.
... especially when it gets down to a scramble for the few available in a new tier.
Definitely not an improvement.
studio150
Well-known member
Thanks, I now understand better, but as you say for tier 1 rather than finished by 9.01 you have to sit and wait.
Can't say I like the new layout of the ticket system, as right at the end it gives the impression that the total cost is £32 rather than £31, thankfully the confirmation email is clearer.
Makes sense - hardly a big deal is it.......
The missing availability numbers is properly rubbish though.
studio150
Well-known member
Totally agree and a clear backward step and not customer (fan) focused.
- Thread starter
- #36
Exactly this.
It seems like our ticketing system, like many digital systems today is essentially a package where we can control some of the configuration but not the source code, which is common. The obvious thing to do to stop basket-baggers would have been to write a small automated scheduled job that 'flushed' baskets empty 15 mins before the start of a new window and then brought the site back up at the correct time. As we don't seem to have this in our control the sledgehammer option of queue on has been configured by the club.
As someone who's complained about basket bagging I can hardly moan at the system coming in, and the FAB have nothing to do with it.
Was in at 9.01 this morning with only about 200 people in front of me and the pick of the seats. Technically as T1 I could have done it at my leisure, but with work meetings later and an errand to run it suited me to do it at the start.
...but this does feel like something the FAB could enquire about (as could I, frankly, but it feels like I'm stepping on toes).
The ticketing system is off-the-shelf, so I'm not sure how much customisation the club have available to them at that level. I've not asked, but it looks like a platform update was rolled out, and this is one unfortunate consequence of the changes made. You'd guess that someone somewhere at the software company didn't quite appreciate how useful that data item is for those buying tickets.
- Thread starter
- #38
This on the other hand (I suspect again a common change across all clubs that use the system) is shit, and the club should complain to the software provider.
- Jun 27, 2012
- 14,614
This is what the club said - as reported via the FAB - after the queues were introduced following feedback about fans hoarding tickets in baskets.
"We have been looking at a better solution and from Tuesday’s on sale onwards we will be operating a queueing system before each on sale. This will effectively mean every fan holding seats will be removed from the tickets site, they must then enter a queue and only allowed to enter the site once the on sale opens. The change will be that 30 minutes before an on sale window the sales for games will effectively close whilst everyone is removed from the site and then have to queue to get in for the next on sale window.
We have to schedule these with a third party so it’s not entirely within our control but we think it’s the fairest and best route moving forwards."