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[Help] Fridge repair
- Thread starter Gwylan
- Start date
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
If it's stopped working after 13 months I'd be kicking off a s### storm, irrespective of the warranty.
banjo
GOSBTS
swindonseagull
Well-known member
First kick up a stink about the 13 month thing.......but here are a few basic problems......some quite simple ie thermostat blocked vents etc.. worth checking .
https://www.familyhandyman.com/appliance-repair/refrigerator-repair/fix-refrigerator-problems/
https://www.familyhandyman.com/appliance-repair/refrigerator-repair/fix-refrigerator-problems/
Superseagull
Well-known member
- Jul 8, 2003
- 2,123
Check the warranty situation. Most white goods these days have a 2 year warranty.
- Thread starter
- #7
I checked: it's definitely one year. I can raise as much of a stink as I like but I know it's not going to help - the terms of the warranty are crystal clear
LadySeagull
Well-known member
But your statutory rights are nothing to do with the 'warranty'.
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
That's just paper work though. Big companies (well good ones) are just as sensitive to reputation these days as the small print.
Ring the manufacturer, tell them you have already discussed the problem on social media and see how they react.
Official Old Man
Uckfield Seagull
Consumer Rights Act 2015 (that one where TV's now come with a 5 year warranty)
Part 1, Chapter 2, Section 9.
(1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
If the fridge cost £5 and is falling to bits, then 13 months is good.
On the other hand, if the fridge cost a lot then 13 months is not satisfactory.
Call them, speak calmly, wait 30 minutes, call BBC watchdog. Just my advice, not a professional, but I would not accept it.
Part 1, Chapter 2, Section 9.
(1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
If the fridge cost £5 and is falling to bits, then 13 months is good.
On the other hand, if the fridge cost a lot then 13 months is not satisfactory.
Call them, speak calmly, wait 30 minutes, call BBC watchdog. Just my advice, not a professional, but I would not accept it.
I'll call them tomorrow and see what they say
It certainly didn't cost a £5
Chill out....... Oh hang on
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
I'll call them tomorrow and see what they say
It certainly didn't cost a £5
Please remember to say I'll thinking of discussing on twitter whether this fridge is prone to break done etc...
If they don't offer help, tell them you will be advising others on social media not to buy it based on your personal experience and/or be placing a review on the major sites like AO.COM.
This:
It doesn't matter what the warranty says, if they sold it to you in this country, then you can expect cover for 6 years. Them's your rights!
If you call them and see what they say, they'll tell you you're not covered. First you need to understand that you are covered by law. Once you've got that, then contact them, so that their efforts to fob you off don't work. You could try calling first, and if they're not helpful explain that they'll have to cover you, and ask if they would prefer it to be sorted in writing.
PS - it's the retailer that covers you, not the manufacturer.
Sussex Nomad
Well-known member
In Coldean and it's not even April 1st!
LadySeagull
Well-known member
Yes, the complaint is against the retailer and the contract remains with THEM.
And the law would expect an electrical appliance to last a number of years. It is not defined and it's not 6 years, but would be reasonably expected to be between 2 and 5 years going by other case law I recall about problems with large/fairly expensive household goods.
The OP needs to read the Sale of Goods Act (SOGA) and forget the daft idea of a limited 1 year 'warranty' that seems to make people forget that their statutory rights under the SOGA last for longer:
https://www.legislation.gov.uk/ukpga/1979/54
- Thread starter
- #18
SOGA has been superseded by the Consumer Rights Act, as mentioned above.
I'm going to give it a go but I'm not hopeful of getting any joy. I have few options under CRA. Yes, I could take them to the Small Claims Court but it would cost me money to do that, which I'd get back if I win. But, the burden of proof is on me - I have to show that the fridge is faulty and was faulty when I bought it - I'm not sure I'm able to do that. At best, it's probably a 50-50 chance, small odds to claim back the £80, or whatever, that it would cost to repair.
I could create a stink of social media but I'm not sure my 3,000 Twitter followers and NSC are much of a threat.
I'll report back later
Justice
Dangerous Idiot
Use the # then the world will see, I did this on Twitter with a complaint with a national company sorted within a couple of hours after being basically told to F off on the phone to them.
First 13 months while is beyond the 12 month Warrantee so technically they have no obligation to repair however as its only just outside of the warranted period as a matter of good will I would be very surprised if they were not willing to help, if that does not work then take it as a life lesson that buying anything made by Zannussi is to be avoided