[Albion] FA Cup Semi-Final v Man Utd - 4:30pm, Sunday 23rd April

[MarkMcGhee]

So i've just got off the phone with the supporter services.

Those people with a recent membership purchase (i got one 21.03 for my kid) who were able to log in to the system and be told 'You are Priority 3' are NOT actually eligible to buy tickets for Wembley. An error at their end.

They say there's nothing they can do- i'll have to wait a week to get him a guest ticket with my membership (i got mine back in September), but obviously there won't be any pairs of tickets left by then.

If there's any generous ST holders out there who might be able to help get some tomorrow, i'll buy you a pint!!

 

[Bozza]

I've been scrolling back but I can't find official word for the STH P1 cut off, was it 245pts and above?

It wasn't announced, but from what I recall people posting, the cut-off was somewhere around that mark.

 

[SlickHenry]

I am a STH and also a member and have been for a couple of years. I thought that I would be able to get 2 tickets - one with my ST and one on membership. Turns out it's not the case and I still have to wait for STH guests.

 

[schmunk]

Surely there were other food options though, not just pizza?

Free slice on every seat.

 

[Is it PotG?]

I've been scrolling back but I can't find official word for the STH P1 cut off, was it 245pts and above?

I'm not sure one was announced. Folks were posting on here saying they had XXX points and were Window 1 or Window 2. Approx 250 was the ballpark.

 

[Beanstalk]

I have a screen shot on my phone saying I am Priority 3, can buy from 9am (taken at 9:44).

But buy button greyed out.

Have phoned the club several times, can’t get to talk to a human.

That's definitely a glitch in the system rather than an unfair booking system. Sorry it's not been easier. I managed to get a ticket for my mum (she is MA+ priority window 3) without issue this morning so can imagine it is a bit of a nightmare at the club's end if the issue is not for everyone.

Can see that @Bozza is on hand to help but keep trying as you should be able to get yours. There's more than enough tickets left at this point, and as long as it is sorted today, you should be able to grab some.

 

[gullshark]

cool, when you buy a guest ticket does that guest need to enter with the sth? A friend of mine is STH P1 and is letting us use a guest ticket but he's already bought his ticket so will be going in a different entrance.

 

[Is it PotG?]

cool, when you buy a guest ticket does that guest need to enter with the sth? A friend of mine is STH P1 and is letting us use a guest ticket but he's already bought his ticket so will be going in a different entrance.

No they don't, just they remain responsible for their behaviour.

 

[Paulie Gualtieri]

I am a STH and also a member and have been for a couple of years. I thought that I would be able to get 2 tickets - one with my ST and one on membership. Turns out it's not the case and I still have to wait for STH guests.

Would be the case if both in your name?

Out of interest why have you bought a membership if you are already a season ticket holder? It might be better if you wanted the welcome back to put it in someone else’s name that you could take on occasion whilst still benefiting?

 

[gullshark]

No they don't, just they remain responsible for their behaviour.

Is that confirmed somewhere? tbf it's my daughter so not likely to cause bother!

 

[Paulie Gualtieri]

So i've just got off the phone with the supporter services.

Those people with a recent membership purchase (i got one 21.03 for my kid) who were able to log in to the system and be told 'You are Priority 3' are NOT actually eligible to buy tickets for Wembley. An error at their end.

They say there's nothing they can do- i'll have to wait a week to get him a guest ticket with my membership (i got mine back in September), but obviously there won't be any pairs of tickets left by then.

If there's any generous ST holders out there who might be able to help get some tomorrow, i'll buy you a pint!!

Seem quite a bit of this scenario on FB this morning with loads saying they’ve purchased A+ plus for 23/24 but told it’s valid for the remainder of the season

Seems to be a comms f*** up somewhere which isn’t particularly good based on what’s at stake

 

[SlickHenry]

Would be the case if both in your name?

Out of interest why have you bought a membership if you are already a season ticket holder? It might be better if you wanted the welcome back to put it in someone else’s name that you could take on occasion whilst still benefiting?

Yeah, both in my name. I have been a member for a few years and then this season got a ST, should have cancelled the membership but forgot. Still would have thought that I would still be able to buy tickets as a members seeing as I am paying for it!

 

[Blues Guitarist]

.

So i've just got off the phone with the supporter services.

Those people with a recent membership purchase (i got one 21.03 for my kid) who were able to log in to the system and be told 'You are Priority 3' are NOT actually eligible to buy tickets for Wembley. An error at their end.

They say there's nothing they can do- i'll have to wait a week to get him a guest ticket with my membership (i got mine back in September), but obviously there won't be any pairs of tickets left by then.

If there's any generous ST holders out there who might be able to help get some tomorrow, i'll buy you a pint!!

When I bought it said this season was covered as well as next. This morning web site said I could now buy. They can’t change their mind now and say it’s an “error”.

 

[Blues Guitarist]

How do you call the club and actually get through to someone? Thanks

 

[Bozza]

Had a very quick reply from the club...

22/23 memberships were sold up to 14th March.

23/24 memberships were sold from 17th March.

Essentially, if you bought on or before the 14th of March then you should be eligible to buy, if you bought on or after the 17th of March then unfortunately you are not, although you may have seen an indication that you could before today.

 

[El Turi]

I don’t see why they couldn’t have added another window for the new members to buy a ticket as there seem to plenty left.

 

[Blues Guitarist]

Had a very quick reply from the club...

22/23 memberships were sold up to 14th March.

23/24 memberships were sold from 17th March.

Essentially, if you bought on or before the 14th of March then you should be eligible to buy, if you bought on or after the 17th of March then unfortunately you are not, although you may have seen an indication that you could before today.

I bought on the 20th. It said membership covered next season and this season.

 

[MarkMcGhee]

How do you call the club and actually get through to someone? Thanks

Took a couple of attempts on 01273 648170. I was on the phone for 66 minutes. I was persistent, asked for it to be escalated, and was told:
- there has been an error,
- they've told lots of other people the same thing this morning
- they can't do anything for me as it would be unfair on the others who've been told no luck.

 

[dwayne]

Had a very quick reply from the club...

22/23 memberships were sold up to 14th March.

23/24 memberships were sold from 17th March.

Essentially, if you bought on or before the 14th of March then you should be eligible to buy, if you bought on or after the 17th of March then unfortunately you are not, although you may have seen an indication that you could before today.

Bad Comms from club but seems like a good system. Has stopped man u fans joining as members for tickets.

 

[Goldstone1976]

Took a couple of attempts on 01273 648170. I was on the phone for 66 minutes. I was persistent, asked for it to be escalated, and was told:
- there has been an error,
- they've told lots of other people the same thing this morning
- they can't do anything for me as it would be unfair on the others who've been told no luck.

Took a couple of attempts on 01273 648170. I was on the phone for 66 minutes. I was persistent, asked for it to be escalated, and was told:
- there has been an error,
- they've told lots of other people the same thing this morning
- they can't do anything for me as it would be unfair on the others who've been told no luck.

OK. That's bloody irritating for those affected. I assume they'll be refunding those they seem to have misrepresented what they were purchasing and don't want the new offer?