[Albion] Everton Ticket Help

[Tfitz12]

Off to Everton today and while I’ve received my ticket email, the link doesn’t work to activate and download it.

Supporter services take match day off so can’t reach the club by phone and no reply as of yet to my email. Anyone know how I can get in touch with the club?

 

[papajaff]

Access the email on your phone and you should be able to download it to your Google or Apple wallet

 

[Tfitz12]

Access the email on your phone and you should be able to download it to your Google or Apple wallet

At risk of being slightly flippant here, I obviously tried that

 

[papajaff]

Good luck then

 

[Bozza]

When you say "it doesn't work" - what actually happens?

I think we'd need more specific details and/or screenshots to try and help.

 

[Wealden Seagull]

Had a similar issue with my sons i phone, rang yesterday, they knew of the issue, a few people had the link but the "add" button didn't appear so they had to reset/ resend it.

 

[Horses Arse]

Off to Everton today and while I’ve received my ticket email, the link doesn’t work to activate and download it.

Supporter services take match day off so can’t reach the club by phone and no reply as of yet to my email. Anyone know how I can get in touch with the club?

Phone Everton, they'll be working and should be able to resolve

 

[Cowfold Seagull]

Oh for the days of paper tickets.

 

[chaileyjem]

I think if you use the chat on the Help section of brightonandhovealbion.com - and just type "speak to agent" then you'll get some help via that as they normally work on the mornings of matchdays.

 

[chaileyjem]

Oh for the days of paper tickets.

They also got lost (who forgets to take their phone with them these days...) , wouldn't work in the scanner, or got damaged too ! (aside from not always ending in the right hands- ha ha )

 

[essbee1]

Phone Everton, they'll be working and should be able to resolve

This. I'm sure the good people at the Club there would help.

 

[Tom Hark Preston Park]

Off to Everton today and while I’ve received my ticket email, the link doesn’t work to activate and download it.

Supporter services take match day off so can’t reach the club by phone and no reply as of yet to my email. Anyone know how I can get in touch with the club?

Am genuinely surprised that there's not some kind of matchday helpline provided by Supporter Services. Also genuinely surprised that anyone would wait until matchday to download their ticket

 

[Brian Fantana]

Am genuinely surprised that there's not some kind of matchday helpline provided by Supporter Services. Also genuinely surprised that anyone would wait until matchday to download their ticket

These.

 

[BattFink]

It does say on the away info threat/email from the club:

If you are having trouble with your mobile ticket, please request a duplicate to be printed by emailing Supporter Services with the subject "Everton Duplicate” alongside your fan number and the ticket seat details. Please continue your journey to the ground, please be assured this inbox is being checked up to kick off, and a ticket will be available for you to collect at Goodison Park.

 

[Miximate]

Jnr tried to download tickets this morning whilst driving to ground. No joy and disappeared from phone wallet. Got to ground and Everton ticket office not helping as ‘ not their server’ Any ideas on options??

 

[dazzer6666]

Jnr tried to download tickets this morning whilst driving to ground. No joy and disappeared from phone wallet. Got to ground and Everton ticket office not helping as ‘ not their server’ Any ideas on options??

See post above yours

 

[Tfitz12]

It does say on the away info threat/email from the club:

Did this in the end, thank you

 

[Tfitz12]

Am genuinely surprised that there's not some kind of matchday helpline provided by Supporter Services. Also genuinely surprised that anyone would wait until matchday to download their ticket

I had tried throughout the week, but assumed that was just a website error each time. All sorted in the end, sent an email and picked up paper ticket.

Issue then was the Everton steward didn't believe it was a legit ticket as "all our tickets are mobile" and took it off me; had to go back to the ticket office for them to say it was fine.