Thunder Bolt
Silly old bat
You are wrong if a customer doesnt have a passport or driving licence there are other ways of proving who you are financial institutions cant demand a 70 year old pay for a passport or apply to drive for example. The ID scheme was a great idea but it got abandoned for some bizarre reason. More and more places demand photo ID though even getting into a pub on west street so it is ID through the back door.
Wrong. TSB refused to pay my 84 yr old StepMum the £17 odd my Dad left in an account when he died. She had her marriage certificate, birth certificate, my Dad's death certificate, a utility bill, and a bus pass with her photo on it.
I complained to the manager and got nowhere. That £17 something is still there.