Ebay Feedback Etiquette

[NMH]

report her for seller non performance

http://cgi1.ebay.co.uk/aw-cgi/eBayI...h5=default&bh6=default&history=default&rdir=0

yes i';d live bad feedback but i wait until the searchable limit which is 90 days leave it then and then it's just about impossible for her to neg you back.

That isn't reliable - sometimes (often) things stay available for feedback for more than 90 days - and especially if a feedback about them has just been posted.

But anyway, as long as you leave an honest feedback - negative or whatever - then I can't see why the seller could be unreasonable and just retaliate with a neg. as YOU have done nothing at all wrong. You could then post a 'response' saying it's retaliatory, which would harm the seller even more.

 

[Weezle]

That isn't reliable - sometimes (often) things stay available for feedback for more than 90 days - and especially if a feedback about them has just been posted.

But anyway, as long as you leave an honest feedback - negative or whatever - then I can't see why the seller could be unreasonable and just retaliate with a neg. as YOU have done nothing at all wrong. You could then post a 'response' saying it's retaliatory, which would harm the seller even more.

NMH - How do you post a response?

I recently didn't receive a memory card i ordered from Hong Kong. I contacted the seller after two weeks and they asked me to wait another two weeks. Following that two weeks i contacted them again and they asked me to wait another two weeks. Following the end of that they asked me to give them another few days to check with the postal cpmany etc. Still i received or heard nothing. So i gave them negative feedback.

In return i got negative feedback - but i can't find a way to repond to this.

Can you help?

 

[bhaexpress]

The problem with Ebay is that with them invariably the customer is always wrong. Paypal are not a lot of use either, I am dispute with a seller right now who owes me quite a lot of money and the saga has dragged on for two months now even though the seller was forced to admit they were 100% wrong. Another seller tried to deliver something (they said) to me but there was no evidence to support this (their carrier never left a note about being unable to deliver as the Post Office always do). In the end I gave them deservedly bad feedback as I had no item and they refused to refund me (even though they admitted they couldn't prove the tem had been delivered).

Eventually they used 'Fair Trade' to try and get me to retract my feedback. I point blank refused several times but in the end Ebay did it anyway ! The feedback system is of limited use. It's irritating when a seller replied to negative feedback with they version which is ALWAYS a lie so it's not a reliable system. I rarely give out negative feedback but when the seller is so in the wrong I feel it's important to let people know that the seller is dodgy. As far as what they might say about me, I could care less, I have never been refused by a seller on the strength of my feedback rating.

 

[nwgull]

Leave the negative feedback, and don't worry about any retaliation. Negative feedback left on a seller looks much worse and will make future buyers wary. Negative feedback against you as a buyer won't affect your ebay 'image' and most will recognise it as a retaliation anyway.

 

[NMH]

NMH - How do you post a response?

I recently didn't receive a memory card i ordered from Hong Kong. I contacted the seller after two weeks and they asked me to wait another two weeks. Following that two weeks i contacted them again and they asked me to wait another two weeks. Following the end of that they asked me to give them another few days to check with the postal cpmany etc. Still i received or heard nothing. So i gave them negative feedback.

In return i got negative feedback - but i can't find a way to repond to this.

Can you help?

Scroll to the bottom of your feedback, you will see;

Where would you like to go next?

* Leave Feedback |
* Reply to Feedback received

The second of those links will lead you to the facility to respond to any current/recent feedbacks.

 

[Exmouth Seagull]

This is what a lot of eBayers do;

If you both buy and sell, set up two seperate IDs, one for buying, one for selling. That way you can leave negative feedback as a buyer without worrying about affecting your own sellers reputation.

As a previous poster said, no one really cares what the buyers feedback is as long as the money comes through.

 

[NMH]

The problem with Ebay is that with them invariably the customer is always wrong. Paypal are not a lot of use either, I am dispute with a seller right now who owes me quite a lot of money and the saga has dragged on for two months now even though the seller was forced to admit they were 100% wrong. Another seller tried to deliver something (they said) to me but there was no evidence to support this (their carrier never left a note about being unable to deliver as the Post Office always do). In the end I gave them deservedly bad feedback as I had no item and they refused to refund me (even though they admitted they couldn't prove the tem had been delivered).

Eventually they used 'Fair Trade' to try and get me to retract my feedback. I point blank refused several times but in the end Ebay did it anyway ! The feedback system is of limited use. It's irritating when a seller replied to negative feedback with they version which is ALWAYS a lie so it's not a reliable system. I rarely give out negative feedback but when the seller is so in the wrong I feel it's important to let people know that the seller is dodgy. As far as what they might say about me, I could care less, I have never been refused by a seller on the strength of my feedback rating.

When you pay for an item with Paypal or a credit card (or both, as Paypal can extract money from a credit card if you choose) you can retract the funds if the item is not delivered. You also have Post Office insurance up to £32 available if something doesn't reach you (but the seller has to have a proof of post).
If you pay by cheque I don't know exactly what recourse you may have - although you could then file a mail-fraud suit against the seller, and that would almost-certainly make them sit up!

Don't EVER pay by cash, and I don't believe a bank draft/instant transfer is too clever either.
I recently refused to pay a German seller because he insisted on an instant transfer - which eBay also strongly advise against.

 

[NMH]

By the way, whenever making a transaction that requires a large amount of money changing hands - you might want to do some slightly 'covert' inquiring as to the chance of picking the item up in person, or meeting at a neutral location if they prefer (as many sellers, including me, would be wary about letting anyone get familiar with their home). You don't have to be serious about wanting to actually do this, you are just verifying that the seller is honest, has the actual item in their posession, and is willing to meet their customer in the flesh.
If the seller refuses this arrangement, buyer beware!

You have to be careful on eBay.
There was one seller I saw, selling a fantastic array of the rarest (without exception! There was not one bog-standard item) LP records from the late sixties/early seventies. Every one of them would fetch hundreds of pounds, and most already had bids.
The photos were almost all different - with some visible backgrounds that differed (albeit the photos were cropped so that the pic was almost completely filled by the item). I alerted eBay, and mentioned that these photos were probably culled from previous seller's auctions - and eBay acted in taking the seller off eBay!
They fell tragically short though, because they DID NOT ALERT ANY OF THE BUYERS to this - and the criminal seller sent out invoices to winners (including myself) asking for payment, for WEEKS after getting chucked off eBay!
I was able, by myself, to alert several buyers to this, so they didn't pay any moneys to the thief - but eBay did NOTHING despite several messages from me to do so! I was even unable to leave a bad feedback on their profile, once they got barred - so in actuality eBay were helping to hide the facts from buyers.

 

[NMH]

This is what a lot of eBayers do;

If you both buy and sell, set up two seperate IDs, one for buying, one for selling. That way you can leave negative feedback as a buyer without worrying about affecting your own sellers reputation.

As a previous poster said, no one really cares what the buyers feedback is as long as the money comes through.

True.

The down-side of this is only that your feedback is split between two profiles. But, as Exmoth Seagull alludes to - people really do like to buy from a seller with 100% positive feedback, and other sellers rarely care or check-into a buyer's feedback record.
Even if they did, what are they going to do about it if the buyer has poor feedback? Refuse to send the item? The buyer who does this, actually has power over the seller.

 

[otk]

Be careful. As you have not paid any money for the ticket or completed the deal (through no fault of your own), any negative feedback you may leave for the seller might be removed by eBay, due to 'non payment', while the retaliatory neg might stand on your account