E-Cash Auto Top up Problem

Captain Sensible · Jul 30, 2014

Hi guys, with the Amex opening its doors shortly I decided to check on my E cash. I then noticed that I need to change my card details as the old one expired. So i went to auto top up and then it just said it was unavailable. Then when I tried to change the card, the option for editing the card disappeared. now every time I go to turn on auto top up it just says unavailable. Also you don't seem to be able to edit anything in that e cash section. I'm not sure if its my firefox browser of whether anyone else has had this problem?

Mileoakman · Jul 30, 2014

Captain Sensible said:
Hi guys, with the Amex opening its doors shortly I decided to check on my E cash. I then noticed that I need to change my card details as the old one expired. So i went to auto top up and then it just said it was unavailable. Then when I tried to change the card, the option for editing the card disappeared. now every time I go to turn on auto top up it just says unavailable. Also you don't seem to be able to edit anything in that e cash section. I'm not sure if its my firefox browser of whether anyone else has had this problem?

Yes I'm having the same problem. My new card arrived today but I can't activate it although the old one is still there but without any top up facility. I presume they have to do something their end because looking at my details it says the old card number is 'still active' but no mention of the new one at all. There's also £15 or so sitting on the old card which needs to be transferred

I think I better bring both cards with me for the Saints game tomorrow and see if one of them lets me in!

e77 · Jul 30, 2014

I just tried to add some money and got the e-mail receipt but it hasn't been added to my balance.

Captain Sensible · Jul 31, 2014

I havent got a new card, its the same one since the amex opened but I cant auto top up. Clearly I'm not the only one with this problem. I think the club need to sort this if its a wider problem. Especially with the season just 9 days away.

Mileoakman · Jul 31, 2014

Well today my new card works and the balance from the old one was taken across ok. The auto top up doesn't work but I managed to stick an extra £10 on by using a credit card so it looks like they are getting there slowly. As my old card also seems to work, (although no balance now as its been transferred), I'm still taking it with me in case I have a problem getting in.

Wilka · Jul 31, 2014

Just managed to change my auto top up details ok.

Bozza · Jul 31, 2014

Has Auto top-up been disabled for everyone?

I had it in place last season but the site is now showing it as disabled.

Driver8 · Jul 31, 2014

Bozza said:
Has Auto top-up been disabled for everyone?

I had it in place last season but the site is now showing it as disabled.

I had it set up last season but it rarely worked.

e77 · Jul 31, 2014

Bozza said:
Has Auto top-up been disabled for everyone?

I had it in place last season but the site is now showing it as disabled.

You need to redo it.

Hotchilidog · Jul 31, 2014

Just reset the auto top up, looks like it had been disabled for everyone.

seagullsovergrimsby · Jul 31, 2014

From the official website : All Brighton & Hove Albion supporters and 1901 members who are using e-cash on their new season ticket card must re-setup their auto top-up accounts in order for them to work at tonight’s game and future home matches.

All season ticket holders (excluding 1901 members) who pay with direct debit should also be aware that the first payment will be debited from their accounts on Monday 4th August.
Read more at http://www.seagulls.co.uk/news/article/e-cash-direct-debit-update-1795465.aspx#ZmWgBCmHtBmIRmGu.99

Bozza · Jul 31, 2014

seagullsovergrimsby said:
All season ticket holders (excluding 1901 members) who pay with direct debit should also be aware that the first payment will be debited from their accounts on Monday 4th August.

What the hell does that mean? We've been paying for 3 or 4 months already.

seagullsovergrimsby · Jul 31, 2014

Bozza said:
What the hell does that mean? We've been paying for 3 or 4 months already.

I think it is to do with the auto top up direct debit which is taken monthly rather than the ST payments.

Bozza · Jul 31, 2014

seagullsovergrimsby said:
I think it is to do with the auto top up direct debit which is taken monthly rather than the ST payments.

There's no such thing.

You're not a season ticket holder are you?

seagullsovergrimsby · Jul 31, 2014

Bozza said:
There's no such thing.

You're not a season ticket holder are you?

No. So they won't let you run a tab and pay it off once a month ?

Official Old Man · Jul 31, 2014

Are there new ST cards? I've still got my old one, well used and unreadable hence had to call Amex to confirm my fan number.

Bozza · Jul 31, 2014

seagullsovergrimsby said:
No. So they won't let you run a tab and pay it off once a month ?

It's difficult to know if you're being serious, wildly guessing or just taking the piss.

Bozza · Jul 31, 2014

I remember the good times said:
Are there new ST cards? I've still got my old one, well used and unreadable hence had to call Amex to confirm my fan number.

Only if you've moved seats.

Official Old Man · Jul 31, 2014

Bozza said:
Only if you've moved seats.

Nope, same seat. Incidentally, just logged on and reset auto top-up.

warlingham seagull · Jul 31, 2014

Just tried to add to my ecash - got a message 'Please enter valid membership details'. But I had - the same as for previous seasons.
Has everything been reset?

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