Ex-Staffs Gull
New member
Dont agree, it is a change of roles, not a reduction of roles. 20 years ago IT support fixed physical PCs and installed servers, then it moved to virtualised servers and laptops that got swapped out. Much time was spent configuring Standard OS builds and managing data centers. Now cloud servers and services, office 365, SASS etc but the emphasis is on security and network protection, centralized policies, analytics etc. All different skills blended with the old ones.They won't be fixed, people will just buy new ones. I had a problem with my daughter's Chromebook, it cost so much to fix that I ended up buying another. That will permeate into the office culture too.
The ongoing move to cloud will remove another layer of support. Yes, there's still a need for someone to support the cloud servers but far fewer of them. And the growing rise in automation will mean even less human intervention.
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