Other than regular fans’ forums at the AMEX and regionally, occasional fans’ forums in a pub/hotel near an away ground hosted by the Chairman, regular attendance at some regional fans’ group such as Seagulls over London (and others) by various senior club employees, being able to chat to the Chairman on train trips to and from away games, a.CEO who responds promptly and fully to any email sent to him, informative emails sent to fans on a regular basis, good programmes, good content on the website and other social media outlets, regular communication with the owner of the club’s largest online fans’ forum and obvious regular review of the content thereon, and the provision of a well-staffed fan helpline, you mean?
I dunno, I can’t think of a method of communication that could be used that isn’t already. I don’t agree with every decision the club makes, of course, but I do feel fully informed and communicated with. No business I have dealings with, professionally or personally, comes remotely close to the Albion in terms of how well they communicate with me. No other business I deal with has a CEO who is remotely as responsive as #BarberOut - he’s remarkable.
It ain’t bust, and doesn’t need fixing, imo.
'Yeah, but apart from that, what have the club ever done to communicate with fans ? '
Agreed....I'm not liking some of the decisions but to suggest there needs to be more engagement/communication sounds very needy. The club are quite probably the best in the game in that dept already.