portlock seagull
Well-known member
- Jul 28, 2003
- 18,668
NO!
This thread is about companies actually using Covid as an excuse for being so slow in answering their phones, getting things done, keeping you hanging on for ages or not being able to do something. Not answering calls at all or switching straight to an answerphone and then not responding to the message left
Crap customer service is not exclusively because of Covid is it? Or maybe it is these days![]()
But it’s perfectly reasonable, not an excuse. Covid has destroyed ways of working in bigger businesses that rely on processes, cooperation and like. We’ve created monsters and then moan about poor service. Here’s a thing - give your business to smaller businessss, they give a sh it. Trouble is they want paying for the service they provide. Unlike many bigger companies who, as we all know, pay little more than lip service albeit for a fraction of the price. Personally I’m happy to pay more to someone who actually provides the service because any that don’t, regardless of price, will definitely be more expensive! Nothing dearer than paying for something you don’t get - regardless how cheap the buying price!