[Finance] Conveyancing fees - Advice please

[timbha]

Hi guys,
Many thanks for the info you supplied. NSC the gift that keeps on giving. I had to escalate this to the company's complaints department and finally today they have come back with a figure of £861.00 that we were overcharged! I am still waiting for an explanation as to why this happened but at least we got there with your help. Apologies if I have missed anyone. Thanks again.

I hope they add something as a gesture of goodwill for their “error”. It’s bordering on dishonesty and is almost inexcusable. They should have some quality control on their bills.

Do they ask for feedback on eg. Checkatrade? If so keep it factual

 

[The Andy Naylor Fan Club]

I hope they add something as a gesture of goodwill for their “error”. It’s bordering on dishonesty and is almost inexcusable. They should have some quality control on their bills.

Do they ask for feedback on eg. Checkatrade? If so keep it factual

No on both counts. We're not really after anything extra just a simple explanation and apology. I left a review on Trustpilot at the start of May. They replied that they will investigate my complaint and and get back to me with their findings. As of today I have still not been contacted. Not going to hold my breath either.

 

[Triggaaar]

Hi guys,
Many thanks for the info you supplied. NSC the gift that keeps on giving. I had to escalate this to the company's complaints department and finally today they have come back with a figure of £861.00 that we were overcharged! I am still waiting for an explanation as to why this happened but at least we got there with your help. Apologies if I have missed anyone. Thanks again.

Good news. I wonder how often they make this 'mistake'.

 

[The Andy Naylor Fan Club]

Good news. I wonder how often they make this 'mistake'.

Indeed. They also done the conveyancing when we sold our property. I am off work tomorrow and I shall be digging into copious amounts of paperwork from the sale whilst watching the cricket. Let's see if I can uncover another accounting error.......

 

[sams dad]

Good news. I wonder how often they make this 'mistake'.

It seems that "mistakes" in solicitors bills happen more often than they should.
I have just had an Invoice for conveyancing work, and amongst the items was a fee for work carried out in respect of Mortgage redemption. They were aware from the outset that I don't have a mortgage!
When I pointed out the "error" they were quick to remove it, but it shows how closely you have to scrutinise solicitors' bills.

 

[The Andy Naylor Fan Club]

It seems that "mistakes" in solicitors bills happen more often than they should.
I have just had an Invoice for conveyancing work, and amongst the items was a fee for work carried out in respect of Mortgage redemption. They were aware from the outset that I don't have a mortgage!
When I pointed out the "error" they were quick to remove it, but it shows how closely you have to scrutinise solicitors' bills.

Billing errors are one of the most made complaints about solicitors, according to The Legal Ombudsman.

 

[B-right-on]

Billing errors are one of the most made complaints about solicitors, according to The Legal Ombudsman.

Criminals.

Glad you got it sorted. I would complain to the The Legal Ombudsman.

 

[Albion my Albion]

Or you could pray to Your Almighty the next time you get a solicitor billing that it would be accurate. Don't you believe that your god will help you?

 

[Arthritic Toe]

Hi guys,
Many thanks for the info you supplied. NSC the gift that keeps on giving. I had to escalate this to the company's complaints department and finally today they have come back with a figure of £861.00 that we were overcharged! I am still waiting for an explanation as to why this happened but at least we got there with your help. Apologies if I have missed anyone. Thanks again.

It's shocking isn't it. Well done for getting it sorted. It just seems far too easy, and there seems to be no oversight of these crooks.