[Albion] Contacting club shop about faulty shirt.

[Klaas]

Son's first albion shirt turned up the the other day, Mitoma on the back and.....no number Letters are peeling too. 65 quid well spent...

Anyway, have emailed them and got a slightly odd response asking me to mail another address.

Anyone know of other ways of getting in touch with them? We're kind of in a hurry as we are only in the country for a bit so if anyone has had any experience of this kind of thing, advice appreciated.

 

[upthealbion1970]

Son's first albion shirt turned up the the other day, Mitoma on the back and.....no number Letters are peeling too. 65 quid well spent...

Anyway, have emailed them and got a slightly odd response asking me to mail another address.

Anyone know of other ways of getting in touch with them? We're kind of in a hurry as we are only in the country for a bit so if anyone has had any experience of this kind of thing, advice appreciated.

I’d just go to one of the shops

 

[essbee1]

Son's first albion shirt turned up the the other day, Mitoma on the back and.....no number Letters are peeling too. 65 quid well spent...

Anyway, have emailed them and got a slightly odd response asking me to mail another address.

Anyone know of other ways of getting in touch with them? We're kind of in a hurry as we are only in the country for a bit so if anyone has had any experience of this kind of thing, advice appreciated.

Are you able to get to the store at the Amex in person?

 

[Joey Jo Jo Jr. Shabadoo]

I had a problem with a shirt i got my son last Xmas and very quickly the name and number started peeling. I emailed supporter services and got a reply very quickly telling me to take the shirt to the shop at the Amex and they’d sort it.

I know this might be a bit trickier if you aren’t in the country for long but you might just want to go to one of the club shops and show them the shirt etc and I’m sure they’ll sort it promptly.

 

[Klaas]

I had a problem with a shirt i got my son last Xmas and very quickly the name and number started peeling. I emailed supporter services and got a reply very quickly telling me to take the shirt to the shop at the Amex and they’d sort it.

I know this might be a bit trickier if you aren’t in the country for long but you might just want to go to one of the club shops and show them the shirt etc and I’m sure they’ll sort it promptly.

Are you able to get to the store at the Amex in person?

thanks for the replies, it's a bit of a ballache but it might be the easiest way to do it.

 

[Greg Bobkin]

Go to the shop
Call the shop (01273 668855)
Email PB.

 

[Seagull on the Hill]

Email PB.

He is only in the country for a short period , he won't have time to read PB's 50 page reply.

 

[Garyoldfan]

I’ve been in the shop when printing went wrong and they just threw the shirt in the bin. You’ll get a new shirt no problems.

 

[Wilka]

You can probably fix it at home yourself. Put a tea towel over the shirt, put the iron on a lower setting and holding the name down for a bit.

 

[Cheshire Cat]

You can probably fix it at home yourself. Put a tea towel over the shirt, put the iron on a lower setting and holding the name down for a bit.

Then phone the fire brigade........

 

[Bodian]

Son's first albion shirt turned up the the other day, Mitoma on the back and.....no number Letters are peeling too. 65 quid well spent...

Can only mean that Mitoma's off this window....

 

[Frutos]

You can probably fix it at home yourself. Put a tea towel over the shirt, put the iron on a lower setting and holding the name down for a bit.

How would that fix the missing number?

 

[Tom Hark Preston Park]

I’ve been in the shop when printing went wrong and they just threw the shirt in the bin. You’ll get a new shirt no problems.

Disposable fashion much?

 

[Giraffe]

The quality is crap but if your son wants a shirt what are you to do. Biggest rip off in rip off Britain the replica shirt.

 

[Official Old Man]

Same problem a few years back. Popped into the store and they changed it, no worries.

 

[portlock seagull]

I had to complain about a mis-spelling likewise when I asked for Potter to be put on.

Shirt arrived with Judas emblazoned on the back.

 

[ozzygull]

The quality is crap but if your son wants a shirt what are you to do. Biggest rip off in rip off Britain the replica shirt.

It is not just Britain, I was in Milan Last week an the price there for shirts was higher, and in the Canada for Toronto FC mens Replica shirt from 99CD to 150CD (£58 to £88) without local tax added. Football fans all over the world get ripped off.

 

[Garyoldfan]

I’m not encouraging it but DH Gate type ‘Brighton’ do family friendly prices (don’t worry, Chelsea will buy one of our players to offset the small loss in revenue).

 

[Klaas]

Dull update, but only because I found it slightly comical.
Agreed to pop in shop to get it sorted.
Hold on, no can do, we’ve run out of 2s…

 

[Weststander]

The same thing happened to us about 5 years ago. The overly assertive manager in the club shop made it clear she wasn’t going to give in.

For the first and only time, I emailed PB and he dealt with it straight away. I felt a bit guilty bothering the CEO over a small matter, but I didn’t want to throw £70 away.