Computer help needed.

[Southover Street Seagull]

I am fairly savvy when it comes to computers but I have problem which I don't know how to get round, hopefully someone on NSC may be able to help me.

I have a USB memory stick from work that has all the files on it protected by Symantec Endpoint Protection and I can't access these files on my home computer, my home computer is a Mac. The files are just recognised as XML files which they are not!
I don't have any Symantec products on my Mac, but I have tried accessing the the said files on my old man's computer which is Windows based and has Norton Internet Security on it. I was still unable to access the files on the USB stick.
Any ideas?

 

[dingodan]

I am fairly savvy when it comes to computers but I have problem which I don't know how to get round, hopefully someone on NSC may be able to help me.

I have a USB memory stick from work that has all the files on it protected by Symantec Endpoint Protection and I can't access these files on my home computer, my home computer is a Mac. The files are just recognised as XML files which they are not!
I don't have any Symantec products on my Mac, but I have tried accessing the the said files on my old man's computer which is Windows based and has Norton Internet Security on it. I was still unable to access the files on the USB stick.
Any ideas?

Might it be that you will need to have Symantec Endpoint Protection in order to open the files?

 

[bpbill]

I am fairly savvy when it comes to computers but I have problem which I don't know how to get round, hopefully someone on NSC may be able to help me.

I have a USB memory stick from work that has all the files on it protected by Symantec Endpoint Protection and I can't access these files on my home computer, my home computer is a Mac. The files are just recognised as XML files which they are not!
I don't have any Symantec products on my Mac, but I have tried accessing the the said files on my old man's computer which is Windows based and has Norton Internet Security on it. I was still unable to access the files on the USB stick.
Any ideas?

Do you work for a large Government organisation?

I suggest dumping the USB in the nearest bin along with all the relevant paperwork.

 

[Southover Street Seagull]

Might it be that you will need to have Symantec Endpoint Protection in order to open the files?

Yes that was what I was thinking but if possible I was thinking I may have been able to use Norton instead or there may be another way round the problem!

 

[Southover Street Seagull]

Do you work for a large Government organisation?

I suggest dumping the USB in the nearest bin along with all the relevant paperwork.

I could tell you who I work for, but then I'd have to kill you.

 

[Bozza]

I thought Symantec Endpoint ran on the machine - your work machine - to stop the copying of protected documents and data from your corporate device and off the network.

I don't think Endpoint runs on the USB key itself.

 

[porkypie]

Have you tried, turning it off then on again!

 

[Southover Street Seagull]

I thought Symantec Endpoint ran on the machine - your work machine - to stop the copying of protected documents and data from your corporate device and off the network.

I don't think Endpoint runs on the USB key itself.

You are correct Endpoint Protection runs on my work computer, but the files on the USB are encrypted, hence the reason I can't access them. Nothing sinister going on, I just want to do some union work on my home computer which happens to be on my USB stick.

 

[Southover Street Seagull]

Have you tried, turning it off then on again!

Stick to horses mate!

 

[porkypie]

Stick to horses mate!

 

[00snook]

It could be file permissions. If the USB files have been tagged by your work PC with a username then they will only ever be able to view them
via that username being logged in, eg only on your work PC

 

[Goldstone Rapper]

When are you next at work?

 

[Southover Street Seagull]

It could be file permissions. If the USB files have been tagged by your work PC with a username then they will only ever be able to view them
via that username being logged in, eg only on your work PC

I can access the files via my USB stick on any computer at work via my own log on and a generic log in.

 

[Southover Street Seagull]

When are you next at work?

Saturday.

 

[Vankleek Hill Seagull]

Sounds like the USB stick has been encrypted. Are you having problems with any file on the USB stick or is just the work ones?

We use McAfee Endpoint encryption at work, but USB drives are set up to not be encrypted, so when files are moved from the encrypted hard drive on the workstation to the USB, they are decrypted allowing you to view or use the files on any other system, including Macs.

If the USB is encrypted, then you need to copy all files to your encrypted workstation, reformat the USB on a non-work PC, plug the USB back into your workstation, and then copy all of the files back to the USB which should decrypt them all.

Of course, this is completely moot if your IT department have set your system up so that any USB plugged in becomes automatically encrypted.

 

[Southover Street Seagull]

Sounds like the USB stick has been encrypted. Are you having problems with any file on the USB stick or is just the work ones?

We use McAfee Endpoint encryption at work, but USB drives are set up to not be encrypted, so when files are moved from the encrypted hard drive on the workstation to the USB, they are decrypted allowing you to view or use the files on any other system, including Macs.

If the USB is encrypted, then you need to copy all files to your encrypted workstation, reformat the USB on a non-work PC, plug the USB back into your workstation, and then copy all of the files back to the USB which should decrypt them all.

Of course, this is completely moot if your IT department have set your system up so that any USB plugged in becomes automatically encrypted.

That sounds about right, I will give your suggestion a go. Thanks very much.

 

[bhaexpress]

Do you work for a large Government organisation?

I suggest dumping the USB in the nearest bin along with all the relevant paperwork.

Exactly, those files are encrypted and you need the corresponding Symantic so0ftware to decrypt them. A tall order on a Mac.

 

[Muhammad - I’m hard - Bruce Lee]

i dont know why i open these computer threads, im a right computer spacker