Easy 10
Brain dead MUG SHEEP
Our rotary washing line broke last week. The Doris had clearly been a little too VIGOROUS in erecting it, and one of the arms went all floppy [insert bog-standard NSC inuendo here]. We'd had it a fair old while to be fair, so it was probably due.
Anyhoo, I minced along to Dunelm on Friday to get her a new one. Fifty of my english pounds secured a handsome beast, and I anticipated her excitement upon arrival from work. I even put a wash on for her to dry. Naturally she tore off the cellophane, put the pole in the hole, and opened it out into its wirey splendour. Except the pole was slightly too big for our hole in the ground. It would only sink in a couple of centimetres before getting lodged. As most women will tell you, a couple of CMs in is entirely inadequate, and so it proved, as the rotary washing line listed dangerously.
During our time here, we have had 3, maybe 4 rotary washing lines, all of which have sunk deeply into our hole without resistance. I am a man of little patience, so I therefore elected to take this one back to Dunelm in search of a refund, and a replacement which would slip satisfyingly into place.
I arrived at the store this morning with rotary washing line intact, along with the 2 day old receipt, and the bit of card/instructions that it came with that had the bar code. I placed it on the counter. "I want to return this, because it doesn't fit my hole", I nonchalantly declared. The woman behind the till regarded me as thought I'd just asked her to take a look down my shorts. "We can't take that back sir, because its not in the condition we sold it in".
"Sorry ? Its not even been used"
"Yes, but its not in the packaging"
"Eh ?"
"Its not in its original packaging".
"It was wrapped in cellophane. Thats all it was in. I've got the cardboard inlay"
"We can't re-sell it like that"
"Can you get the manager please ?"
"I am the manager"
*deep breath*
"Hang on. You're telling me you can't take this £50 clothesline back - because its not got the cellophane on ?"
"Yes, we can't resell it"
"But don't you just take it back and re-wrap it ?"
"No. We can't resell it"
"So if I bought a £3 FRUIT BOWL here, took it out of its cellophane, brought it back with a receipt a day or so later - you wouldn't give a refund ?"
"No. Its not our store policy"
.....
I made a show of leaning forward to examine her nametag, gathered up the clothesline in my impotent rage and said something crap like "I'll be taking this further" (which I will - I'll be emailing their Customer Services tomorrow with something spicy).
WTF though ? The receipt says that 'returned items must be returned in their original condition'. Does that INCLUDE fully intact packaging ? Including cellophane wrap ? I'm of a mind to return at 4am tomorrow and ram it through their cuffing front window.
Anyhoo, I minced along to Dunelm on Friday to get her a new one. Fifty of my english pounds secured a handsome beast, and I anticipated her excitement upon arrival from work. I even put a wash on for her to dry. Naturally she tore off the cellophane, put the pole in the hole, and opened it out into its wirey splendour. Except the pole was slightly too big for our hole in the ground. It would only sink in a couple of centimetres before getting lodged. As most women will tell you, a couple of CMs in is entirely inadequate, and so it proved, as the rotary washing line listed dangerously.
During our time here, we have had 3, maybe 4 rotary washing lines, all of which have sunk deeply into our hole without resistance. I am a man of little patience, so I therefore elected to take this one back to Dunelm in search of a refund, and a replacement which would slip satisfyingly into place.
I arrived at the store this morning with rotary washing line intact, along with the 2 day old receipt, and the bit of card/instructions that it came with that had the bar code. I placed it on the counter. "I want to return this, because it doesn't fit my hole", I nonchalantly declared. The woman behind the till regarded me as thought I'd just asked her to take a look down my shorts. "We can't take that back sir, because its not in the condition we sold it in".
"Sorry ? Its not even been used"
"Yes, but its not in the packaging"
"Eh ?"
"Its not in its original packaging".
"It was wrapped in cellophane. Thats all it was in. I've got the cardboard inlay"
"We can't re-sell it like that"
"Can you get the manager please ?"
"I am the manager"
*deep breath*
"Hang on. You're telling me you can't take this £50 clothesline back - because its not got the cellophane on ?"
"Yes, we can't resell it"
"But don't you just take it back and re-wrap it ?"
"No. We can't resell it"
"So if I bought a £3 FRUIT BOWL here, took it out of its cellophane, brought it back with a receipt a day or so later - you wouldn't give a refund ?"
"No. Its not our store policy"
.....
I made a show of leaning forward to examine her nametag, gathered up the clothesline in my impotent rage and said something crap like "I'll be taking this further" (which I will - I'll be emailing their Customer Services tomorrow with something spicy).
WTF though ? The receipt says that 'returned items must be returned in their original condition'. Does that INCLUDE fully intact packaging ? Including cellophane wrap ? I'm of a mind to return at 4am tomorrow and ram it through their cuffing front window.
