[Misc] Cancelled Flights/Holiday Refunds

[jmsc]

I'm still waiting for a refund from Emirates for flights on March 25th cancelled by them!

 

[patchamalbion]

How long have people been on hold to get a BA refund rather than voucher?

 

[swindonseagull]

How long have people been on hold to get a BA refund rather than voucher?

Was due to go to Istanbul (flight and Hotel ) with BA the trip was the first week of April
BA first offered a voucher but then paid back all money within 5 days

 

[swindonseagull]

I have a holiday to Barbados booked with Virgin in Sept, they want the balance paid next month,
Question is if I pay it will I get cash back or a voucher ? Also if I don’t pay due to the situation will I lose my deposit

Have emailed and called virgin holidays and guess what ..... no replies

 

[Springal]

I have a holiday to Barbados booked with Virgin in Sept, they want the balance paid next month,
Question is if I pay it will I get cash back or a voucher ? Also if I don’t pay due to the situation will I lose my deposit

Have emailed and called virgin holidays and guess what ..... no replies

Pay it - on credit card

 

[Balders]

Pay it - on credit card

Just a note of caution with this - Section 75 only affords cover if paid directly to the Supplier of the services. If you are paying an Agent or Online Travel Agent, the link in the chain is broken and Section 75 may not apply. Agents have received the claims and are either referring back to the Merchant (see below) or they are passing them directly to the end Supplier who predominantly are dealing with them in the same way.

This is also a "grey area" at the moment as some Merchant Providers are either saying it was Government intervention and are delaying pending further advice and/or referring back to the Holiday Provider as a Credit Note or delayed Refund is acceptable in these circumstances. It's not a 100% cast iron way of getting your money back in this situation......

 

[swindonseagull]

Just a note of caution with this - Section 75 only affords cover if paid directly to the Supplier of the services. If you are paying an Agent or Online Travel Agent, the link in the chain is broken and Section 75 may not apply. Agents have received the claims and are either referring back to the Merchant (see below) or they are passing them directly to the end Supplier who predominantly are dealing with them in the same way.

This is also a "grey area" at the moment as some Merchant Providers are either saying it was Government intervention and are delaying pending further advice and/or referring back to the Holiday Provider as a Credit Note or delayed Refund is acceptable in these circumstances. It's not a 100% cast iron way of getting your money back in this situation......

It would be paying Virgin direct

 

[The Wizard]

We got our refund from TUI a couple of days ago - after 6 weeks waiting from refund confirmation on the 18th March, just happy to have the money back!

 

[doogie004]

We got our refund from TUI a couple of days ago - after 6 weeks waiting from refund confirmation on the 18th March, just happy to have the money back!

Still waiting on ours did you receive phone call ,text ,email ?


Sent from my iPad using Tapatalk

 

[doogie004]

Wow just checked phew gone in thank god


Sent from my iPad using Tapatalk

 

[The Wizard]

Still waiting on ours did you receive phone call ,text ,email ?


Sent from my iPad using Tapatalk

I had a ‘refund confirmation’ email on 18th March after I spoke to them we were due to fly to Mexico on 7th April, didn’t hear anything until last Thursday when I received another confirmation email with a breakdown of the refund.

 

[patchamalbion]

Was due to go to Istanbul (flight and Hotel ) with BA the trip was the first week of April
BA first offered a voucher but then paid back all money within 5 days

You got a refund without calling them?

My understanding is I can get a voucher/change flight online but if I want a refund I need to call.

 

[Super Steve Earle]

Received an email from BA this morning advising outgoing flight for 6 from Gatwick on 25th June has been cancelled. Lines busy this morning, so phoned them this afternoon. Spoke to an adviser after about 15/16 minutes on hold queuing. Adviser took the details and confirmed full refunds including priority seating charges, back to my credit card and email confirmations arrived within minutes. Total call time 21 minutes. Very happy with the outcome and well done BA. No attempt to change my mind by the adviser.

 

[swindonseagull]

You got a refund without calling them?

My understanding is I can get a voucher/change flight online but if I want a refund I need to call.

Yep no calls and they sent the emails saying I would get a refund

 

[Weststander]

You got a refund without calling them?

My understanding is I can get a voucher/change flight online but if I want a refund I need to call.

Under EU261, for flights cancelled by them, airlines automatically pay refunds to your original bank card promptly. It's the law.

That was until the backlog now being used by Ryanair as an excuse.
[MENTION=750]swindonseagull[/MENTION] - was your flight and hotel cancelled earlier in the crisis?

 

[swindonseagull]

Under EU261, for flights cancelled by them, airlines automatically pay refunds to your original bank card promptly. It's the law.

That was until the backlog now being used by Ryanair as an excuse.
[MENTION=750]swindonseagull[/MENTION] - was your flight and hotel cancelled earlier in the crisis?

We were due to go April 1st as soon as The Foreign office advised against all travel to Turkey BA cancelled and refunded the money

 

[Weststander]

We were due to go April 1st as soon as The Foreign office advised against all travel to Turkey BA cancelled and refunded the money

Good to see you that you chose BA.

Others, such as Ryanair have laid it on thick that they’ll take many months to process the backlog, whilst others such as Tui seem to have gone down the non-communicating route.

 

[patchamalbion]

Under EU261, for flights cancelled by them, airlines automatically pay refunds to your original bank card promptly. It's the law.

That was until the backlog now being used by Ryanair as an excuse.
[MENTION=750]swindonseagull[/MENTION] - was your flight and hotel cancelled earlier in the crisis?

Ah, I had back to back flights cancelled and confirmed as cancelled yesterday so I’ll wait and see if they refund rather than start calling then.

Took the vouchers for a small Düsseldorf flight a month ago but these are pricier so want the cash.

 

[LadySeagull]

Under EU261, for flights cancelled by them, airlines automatically pay refunds to your original bank card promptly. It's the law.

Tell that to Emirates (me) and Etihad (my niece).

Both Airlines have refused refunds for our Australia trip that never happened, so both are about to be sued and will be 'told' that way!

 

[Weststander]

Tell that to Emirates (me) and Etihad (my niece).

Both Airlines have refused refunds for our Australia trip that never happened, so both are about to be sued and will be 'told' that way!

I recall you’ve got the legal skills, are you pursuing these cases yourself?