Deanbha
Well-known member
Got flights to Cyprus booked for 26th May. My online booking stills shows that my flight is not cancelled.
I am in a difficult situation. Booked August family holiday early this year (in early Jan) with Tui, I’ve already paid 50%, the remainder is due end of May. If I don’t pay it I’ll lose the £2k already paid and in theory I’m liable anyway under the terms but if I do pay it could I lose the full £4K? The first time in about a decade we’ve booked this early normally book in May/June, flipping typical.
Thanks for this. I suspect cruise lines are going to be hit as hard as any in travel industry so I do worry about the £'s back ... a credit voucher isn't what I'm after at all.
I probably will pay the balance (and definitely on credit card) but my fear is they run some sort of stripped down cruise (not really sure what that could be)
I also asked [MENTION=522]Kinky Gerbils[/MENTION] as he's in the travel biz and seems that not paying the balance is likely to forfeit the deposit but I can understand why cruise lines are not cancelling the actual cruises even if they don't expect them to sail
There was an interview recently with the bloke from ABTA who stated quite clearly that if you take a voucher it is covered by ABTA should the company go bust. I've found a site saying he was on BBC Breakfast on the 10th April so may be worth digging deeper to find this interview.
Daughter had a trip to Scotland booked for May. AirBnB refunded instantly. Car hire the same. Airline (not sure which budget line), nothing yet.
Off topic slightly, I have a seaon ticket with NCP. I've not used it since mid March plus the car parks are now free to use anyway. I've been told that on renewal I will get 12 months plus as many months that the UK is in lockdown (rounded up) added on. So at least 14 months.
No legislation has changed so for ATOL/ABTA holidays you are entitled to a full refund within 14days.
Call. Point out your rights. Reiterate your rights. Don't be fobbed off with credit notes, etc.
Having said that, should have flown on Friday to Morocco with TUI and they are offering 20% off if you take a credit note and book within 28 days. Same hotel, same stay at start of November (so weather pretty much the same) comes in at the same price so will probably take that (subject to checking insurance cover... Can see still being in lockdown wouldn't be 'unforeseen' and therefore no cancellation cover).
Have considered gambling on the holiday companies being desperate in their pricing for a while after lockdowns are lifted and taking a refund now to pay for a heavily discounted holiday later.
Aparently I'm flying to Pisa next week. Easy Jet still haven't cancelled my flight.
We had a holiday booked with BA to go to Orlando on 29th March. They cancelled it early March & refunded me next day. Refund went to credit card and I have only in last couple of days got refund from them.
We had tickets booked for Universal, Discovery Cove & SeaWorld and they aren’t refunding instead offering extensions & to re-arrange through 2021. I’ve claimed that on insurance but yet to hear.
They typically cancel them 3-4 days before I have found.
Got a reward (avios + 241 voucher) fairly complex booking with BA. Flight was cancelled but can't seem to do anything online. Think I'll take a voucher so I can rebook myself 12 months later I think.
Within that I had some AA flights booked internally USA. These are also cancelled and AA have a nice website to submit & see status of a refund request. But mine has been there 3 weeks now (with a 7 day review time apparently) unmoved. I'll probably get AMEX to sort this one out if it goes beyond a month.
Simon Calder has on several occasions singled out Tui as acting appallingly over refunds during this crisis.