Uncle Buck
Ghost Writer
- Jul 7, 2003
- 28,075
New system that was not tested properly and implemented too early and now we are seeing the issues of this?
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Can ANYONE explain the removal of PRINT AT HOME option...
- Thread starter Titanic
- Start date
Don't shoot the messenger.
If the club had any doubts on either their processes and/or the system itself to successfully perform c20k smartcard uploads then I'm glad they chose not to. P@H isn't a major issue for most, and most season ticket holders will have taken this option if they wanted to.
Yes, but the club didn't charge fans buying tickets any sort of card-handling fee. I think we agree.
Gazwag
5 millionth post poster
Yes we do agree, my initial comment about the credit card fees was in answer to why the club charge a booking fee, its not just to cover postage and packing, I think we got on cross-purposes in the quotes.
Tony Meolas Loan Spell
Slut Faced Whores
Paper tix again boss.
JJ McClure
Go Jags
If it was new for the Cheltenham game earlier in the season then its hardly new now considering that was 5 months ago or have we had yet another new system since then?
studio150
Well-known member
Maybe they have now realized that to have a successful print at home option you need a very high spec home printer or it doesn't work, so even more people having to visit the ticket office on match day to gain entry.
- Thread starter
- #47
I don't think they offered STH the chance to buy their own seats did they? As you can't load random seats on to cards (only the fixed ST seat), it would have been paper tickets only, I guess.
Mellor 3 Ward 4
Well-known member
It's on TV - the KO won't be delayed.
studio150
Well-known member
I was able to obtain my usual cheat for the Cheltenham game, but only because I got in quickly. You are right though as sections of the ground were not open for this game as ST holders in these areas obviously had to move,
To a degree this is my take on it. Undoubtedly the testing was inadequate. People were finding production issues all day Friday from the absolute howler that [MENTION=6886]Bozza[/MENTION] found, to the need to hard refresh Friends and Family (which then didn't associate or hold in memory the correct fan number so you then had to allocate owners separately) to some fairly comical error handling. And that's before the fact that clearly the SLAs for load testing the email system were either woeful or ignored.
However, there comes a point in any systems implementation where you have a choice (at least in any implementation that is going badly wrong, which this clearly was).
a) Abandon the whole thing, losing the money spent internally, starting off legal wranglings and leaving yourself needing to find another supplier who may be just as bad.
b) Put the system live "as is" with known issues that you can mitigate internally. Hope that these are all fixed by the first time it comes under serious usage
c) Continue to put back the implementation date until such point as certain conditions are met. With a (very) public facing client like the Albion and the fact that the ticket office redesign was already behind and recruitment on the pitch was being derided there may not have been much appetite for this at management level.
This is all my take on it from having spent a fair amount of time in the industry. However, if I was to have a cheeky tenner it would go on the fact that most of the development and testing will not have been done physically in the UK.
AnotherArch
Northern Exile
I think that the long time delay between purchase payment confirmation and delivery of the pdf indicates a problem of converting the high number of tickets to pdf format. Whilst we are led to believe we have a super new ticket system, there is probably the need for heavy manual intervention by masses of apprentices/ minimum wage clerks converting the ticket to a pdf and then emailing it. Alternatively the club's licence for Adobe Acrobat has expired.
- Thread starter
- #52
It is an entirely predictable number though... they only have a maximum of 30,500 tickets to process.
I'm sorry but this is an utter #SHAMBLES.
Mellor 3 Ward 4
Well-known member
It is an entirely predictable number though... they only have a maximum of 30,500 tickets to process.
I'm sorry but this is an utter #SHAMBLES.
Considerably less than that since Arsenal have 4,500 and the 1901 ARE loaded to their cards.
It is an entirely predictable number though... they only have a maximum of 30,500 tickets to process.
I'm sorry but this is an utter #SHAMBLES.
Maximum of 23,000, in this manner. The 4,400 Arsenal tickets will be printed ones sent in one big batch, and just over 3,000 1901 club members have their seat added to their smart card...
Snap.
- Thread starter
- #56
Indeed... I was being generous. As #PUZZLING as it is #SHAMBOLIC, that something so clearly defined and controllable could be screwed up to comprehensively. Impressive!
Thunder Bolt
Silly old bat
It was paper tickets as only the East and West lower were open.
Gazwag
5 millionth post poster
Yep, excellent impression of the ticketing software.
I'm looking forward to the binfest on Thursday when Cardiff away AND Sheffield Wednesday away are released for sale at the same time non-STH will be clamouring for Arse tickets
- Thread starter
- #59
At least with away tickets, they ONLY have the option to post them out. Surely they can't SCREW that up?
I printed at home for the Millwall match.
When I got to the gate, I was told the print was too small for the scanner to read, and I had to go to the ticket office to get a 'proper' ticket.
There must be an explanation for this - why don't they just give it?