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Cheers mate, that's really helpful. What is a mail merge?
It's a function in Word that allows you to send the same letter to a list of recipients, all personally addressed.
In Word, if you go to Tools>letters and mailings>mail merge, it will give you a wizard to help you set up a mail merge from scratch.
You will need to create the letter, and then create the data source which is your list of recipients, and then insert the merge fields (ie name, address line 1 etc) into the letter, and when you merge the document you will get a letter per recipient.