[Misc] BT/Sky TV installation problem

[Worthing exile]

After agreeing to a broadband and TV package with BT, BT arrived and installed the broadband, no problem. Following week Sky turned up to install a dish but there is nowhere to put it and my neighbour won't allow it on the joint bit of brick between the adjoining properties. The pillar is wide enough but my half has the shared downpipe and he won't have my dish on his half.

Firstly I contracted to BT and don't remember them mentioning Sky at all.

Secondly, who still has a dish nowadays?

Finally, any suggestions out there? I had issues with Virgin before so cancelling BT and going to them isn't an option. I wanted Fox channel so a basic areal isn't good either.


And yes I have turned it off and on again lol.

 

[clippedgull]

You need an aerial for BTTV, not a satellite dish! How did the SKY contractors get involved?

 

[Worthing exile]

You need an aerial for BTTV, not a satellite dish! How did the SKY contractors get involved?

no idea. BT just said tv would be installed a week later. Then a Sky van turned up for the appointment. Just checked my package advert on moneysaving and no mention of Sky at all.

 

[clippedgull]

no idea. BT just said tv would be installed a week later. Then a Sky van turned up for the appointment. Just checked my package advert on moneysaving and no mention of Sky at all.

Just did a quick Google and it appears BT lost the Fox channel a couple of years back.

I would give BT a ring and ask what is going on!

 

[South Stand Bonfire]

no idea. BT just said tv would be installed a week later. Then a Sky van turned up for the appointment. Just checked my package advert on moneysaving and no mention of Sky at all.

Regardless, make sure you formally register a complaint with BT on line. You will then get some cash back.

 

[Worthing exile]

Just did a quick Google and it appears BT lost the Fox channel a couple of years back.

I would give BT a ring and ask what is going on!

just tried that. 30 minute queue all evening on an 03 number. Sky are coming back Sunday. I will just let him phone them on his hot line.

 

[clippedgull]

just tried that. 30 minute queue all evening on an 03 number. Sky are coming back Sunday. I will just let him phone them on his hot line.

This is from the FOX website, no mention of BT. https://www.foxtv.co.uk/special/how-to-get

 

[dazzer6666]

Bizarre. BT confirm in their advertising that any cables provided by Sky or Virgin can’t be used for their package. Normal channels are via digital aerial and premium stuff is via broadband.

 

[Worthing exile]

Regardless, make sure you formally register a complaint with BT on line. You will then get some cash back.

good idea, thanks

 

[LamieRobertson]

Tell your neighbour you wont have the rain water from his property going down the down pipe unless he agrees to have the dish

 

[Worthing exile]

Tell your neighbour you wont have the rain water from his property going down the down pipe unless he agrees to have the dish

unfortunately he is away on holiday and I am having to deal with his daughter relaying messages while she is house sitting.

 

[clippedgull]

Have you already got a digital external aerial?

If not, maybe the contractor should have been installing that and not a dish!

 

[LamieRobertson]

unfortunately he is away on holiday and I am having to deal with his daughter relaying messages while she is house sitting.

It was a bit tongue in cheek...always good to try and get on with ya neighbour

 

[Worthing exile]

Have you already got a digital external aerial?

nope

 

[clippedgull]

nope

Did the contractor know you didn't have a SKY box? Was he aware that he was trying to hook you up to BTTV?

 

[Worthing exile]

Did the contractor know you didn't have a SKY box? Was he aware that he was trying to hook you up to BTTV?

He asked me where it was and I said I didn't have anything Sky. He went outside and scratched his head. Maybe that is the problem?

 

[clippedgull]

He asked me where it was and I said I didn't have anything Sky. He went outside and scratched his head. Maybe that is the problem?

Seems like a total mix up, whereas he should have been installing a digital aerial, he was trying to install a digital dish. As said above, demand compensation from BT and tell them to send out a contractor with at least half a brain next time!

 

[Worthing exile]

thanks for all your help and suggestions. Sunday should be interesting.

 

[Hampster Gull]

Sky are a bit scummy

 

[phoenix]

Have you already got a digital external aerial?

If not, maybe the contractor should have been installing that and not a dish!

I had B/T tv with no aerial, mine comes through the internet via the phone/broadband socket on the wall.

Which meant if the internet went down, so did my tv.