[Technology] Broadband provider

[S.T.U cgull]

As mentioned elsewhere, I'm no in my 49th day without TalkTalk FTTP broadand. While I understand that ultimately Openreach fix any issues the communications with TalkTalk are absolutely the worst I've ever experienced. 17 houses in the valley stretching about 3 miles north from me that were impacted on 7th Dec had their service restored within 4 days and I was informing TalkTalk of this but all they did was to pass over the latest Openreach update that this was a major incident, 17 customers were impacted and they were 'working on it'. It took 4 weeks to convince them that the photo I sent them of the dangling cable of despair was probably causing the little red light on my modem. Openreach 'fixed' the cable, TalkTalk closed my complaint despite the fact I still wasn't connected. Took another 2 weeks to convince them to get an engineer out who immediate knew that there was a problem in the mile of cable that supplies only us. Unfortunately, It's a 'D post' so he can't climb it, now we need a cherry picker FFS.

In short, had TalkTalk been proactive, I'm convinced this would have been fixed far far quicker. Are any other ISPs any better?

Moved in mid-december to residential street in Essex.. 43 days and counting of no internet due to Sky/OpenReach’s glacial rollout of Fibre Optic.. I was told yesterday that openreach must pay compensation of c£6 a day for each day you go without access..

 

[dwayne]

£38 a month for a gig connection with hyperoptic. Maybe not the cheapest but very reliable and no EPL blocks no need for a VPN for anything.

I try and stay well away from the bigger providers.

 

[mikeyjh]

Moved in mid-december to residential street in Essex.. 43 days and counting of no internet due to Sky/OpenReach’s glacial rollout of Fibre Optic.. I was told yesterday that openreach must pay compensation of c£6 a day for each day you go without access..

That's grim. It's £6.10 a day for starting a new service, £9.76 a day for delayed repair https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know/

I may have mentioned before but these payments need to be punative to get action. One problem is that the ISP has no skin in the game, it's Openreach that pay the compo and they're not going to break the back for £9.76 a day. The power outages get fixed because once the compo kicks in, it's £180 a day. I'm up to £927.76 so far, I'd rather have tinternet back though.

 

[happypig]

That's grim. It's £6.10 a day for starting a new service, £9.76 a day for delayed repair https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know/

I may have mentioned before but these payments need to be punative to get action. One problem is that the ISP has no skin in the game, it's Openreach that pay the compo and they're not going to break the back for £9.76 a day. The power outages get fixed because once the compo kicks in, it's £180 a day. I'm up to £927.76 so far, I'd rather have tinternet back though.

The way it works is there are targets to hit for installation (and repair). If they miss the target for a job, rather than prioritising it to do as soon as they can, they deprioritise it so that it doesn't impact on the targets for other jobs.
So, once your job has failed, it's likely to stay failed for far longer while jobs that were due after yours get done first.