This is the bit I don't understand - how did a dispute initiated on the spurious basis of challenging a management desire to try to restructure the workload to enable a more equitable distribution of work become a dispute about pay resulting in a massive pay rise for a group of miserable, uncaring workers who clearly don't give a toss about the public they provide a service to
One could be forgiven for thinking that may have been the driving issue all along, but only the cynical would believe that...