[Albion] Brighton Home Shirt

[woody12a]

Hi All,

I ordered the home shirt online and yesterday picked it up from the club shop. Unfortunately it doesn't fit and I have now found out that the club shop cannot refund or exchange the shirt, leaving me with the only option to re-buy and sell this one.

The size is Large and I paid £53 but would be happy to take any offers, I don't fancy paying £106 for a shirt!!. It still has all the tags on, is in the bag it was packaged in and I have all the receipts to show it's genuine.

I'm in Peacehaven so would happily deliver or post free of charge.

Cheers!

 

[James Bond's body double]

They have to exchange or refund you have that right if it's not suitable within a certain time.

 

[Goring-by-Seagull]

I'm surprised they won't exchange/refund. What gives!?

 

[Blue Valkyrie]

Interesting.

I thought they only refused a swap if you'd had lettering put on it.

 

[worthingseagull]

of course they can, they wont exactly struggle to sell it on will they
I wouldnt accept that answer - take it in the shop and cause a scene if you need to

 

[Commander]

Hi All,

I ordered the home shirt online and yesterday picked it up from the club shop. Unfortunately it doesn't fit and I have now found out that the club shop cannot refund or exchange the shirt, leaving me with the only option to re-buy and sell this one.

The size is Large and I paid £53 but would be happy to take any offers, I don't fancy paying £106 for a shirt!!. It still has all the tags on, is in the bag it was packaged in and I have all the receipts to show it's genuine.

I'm in Peacehaven so would happily deliver or post free of charge.

Cheers!

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Glad you put some pictures up, that should help people who were unsure what it looks it.

 

[woody12a]

Apparently because the sleeve badgers are 'customer choice' they cannot exchange because it has been 'personalized'. Was in the club shop again this morning and they just point blank refused.

 

[Denis]

If you order something online you have more rights than just buying it in store. You have 14 days to return as you have bought something 'unseen'. Of course if you have a name/number on back, that probably will invalidate it.

 

[TWOCHOICEStom]

Apparently because the sleeve badgers are 'customer choice' they cannot exchange because it has been 'personalized'. Was in the club shop again this morning and they just point blank refused.

Insane isn't it.

I get that they want to stop people asking for a refund when their beloved player leaves a week after they got their shirt printed. But PL patches? Just stick it on the shelf FFS, it will likely be sold faster because there's no need to wait!

 

[Denis]

Ignore my reply, just seen your above comment about personalized sleeves.

 

[Easy 10]

Apparently because the sleeve badgers are 'customer choice' they cannot exchange because it has been 'personalized'. Was in the club shop again this morning and they just point blank refused.

That's bonkers. Its IMPROVED the shirt. They would have absolutely no problem re-selling it.

I'd go back and ask to speak to the store manager. If you still don't get any joy, then its PB time. I'd love to see his essay reply on why their hands are tied on giving a refund for it.

 

[Jackthelad]

Is it too small OP? I also got a large and it was more like a medium, I'm not a fat ******* either before anyone suggests I am.

 

[rool]

If you order something online you have more rights than just buying it in store. You have 14 days to return as you have bought something 'unseen'. Of course if you have a name/number on back, that probably will invalidate it.

That's my thinking. Trading Standards should advise more if you feel like getting in touch.
It's a different BHAFC in many ways from a few years ago and not all for the good.

 

[woody12a]

Exactly my point to the manager in store this morning! What is even more ridiculous is that they had shirts with exactly the same sleeve patches on, on the shelves. But still had proceeded to tell me there is not a chance I am going to get an exchange or refund.

 

[woody12a]

That's bonkers. Its IMPROVED the shirt. They would have absolutely no problem re-selling it.

I'd go back and ask to speak to the store manager. If you still don't get any joy, then its PB time. I'd love to see his essay reply on why their hands are tied on giving a refund for it.

Spoke to the manager this morning... Still no chance just said they cannot offer refund or exchange. Any ideas how to get PB details?

 

[soistes]

Spoke to the manager this morning... Still no chance just said they cannot offer refund or exchange. Any ideas how to get PB details?

As has been posted on here several times his email address is: paul.barber@bhafc.co.uk
And he tends to reply quite quickly.

 

[Joey Jo Jo Jr. Shabadoo]

That's my thinking. Trading Standards should advise more if you feel like getting in touch.
It's a different BHAFC in many ways from a few years ago and not all for the good.

The club have long had the policy that In the event of a shirt being customised a refund would only be given if the item was faulty. It certainly isn’t a modern Barber era policy. It was in place for shirts purchases in the Withdean days as I remember ordering a McShane one and the warning being online then. I’m not sure what trading standards would say as the policy is clearly stated in the website at time of purchase.

What the OP should have done is picked out a bit of stitching under one of the arms and complained about the shoddy goods Nike are supplying from their Chinese sweatshops.

 

[Fungus]

Apparently because the sleeve badgers are 'customer choice' they cannot exchange because it has been 'personalized'. Was in the club shop again this morning and they just point blank refused.

Can't really tell from your photos - are you sure it wasn't one of these?

 

[Bozza]

I can't see common sense prevailing here given the response you've had already.

If you don't get any joy, NSC will buy it off you and I'll do a free draw on here to give it to someone else. Let me know.

 

[Weststander]

PB overriding the jobsworth's ruling in the shop, would be a nice touch. Over to the club.