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Birmingham City FC - vs - Brighton & Hove Albion FC **** Official Match Thread ****









glasfryn

cleaning up cat sick
Nov 29, 2005
20,261
somewhere in Eastbourne
an apology
 




BHAZiggy

Pedant
Jan 12, 2011
520
Hastings
Why don't they just say on the commentary that we understand the first half coverage was very poor and we are sorry about that?
Because they know that a huge number of NSC users love to complain and don't want to ruin their hobby.
 






SULLY COULDNT SHOOT

Loyal2Family+Albion!
Sep 28, 2004
11,344
Izmir, Southern Turkey
Just got home after having to take kids out but listened on iphone. Player buggers up again. Had good chances but just hope we dont regret it
 










Acker79

Well-known member
NSC Patron
Nov 15, 2008
31,921
Brighton
It's BBC Sussex and 'perform' at fault. Why should he apologise?

It's not the fault of the person in the customer service department of most shops, but they still apologise if you've bought faulty goods. As for liability, the club signed deals with perform and bbcsussex to provide a service on the club's behalf, and the club take fans' money for it. They are liable.

It's just good practice to apologise if something you have taken someone's money for isn't to their satisfaction, even if you have farmed out the grunt work, because it reflects poorly on your company to not do so, to not appreciate that the customer has had to go out of their way to rectify something for which they paid you money.
 












It's not the fault of the person in the customer service department of most shops, but they still apologise if you've bought faulty goods. As for liability, the club signed deals with perform and bbcsussex to provide a service on the club's behalf, and the club take fans' money for it. They are liable.

It's just good practice to apologise if something you have taken someone's money for isn't to their satisfaction, even if you have farmed out the grunt work, because it reflects poorly on your company to not do so, to not appreciate that the customer has had to go out of their way to rectify something for which they paid you money.
"Liable" to do what, exactly?
 










dwayne

Well-known member
Jul 5, 2003
16,269
London
Birmingham City FC - vs - Brighton & Hove Albion FC **** Official Match Thread

Looking forward to the second half with more confidence than I had at the start on the match - hope it isn't misplaced confidence

Hmmm
 




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