[Misc] Bet 365 settled bet and then took the cash

[HangletonGull]

That was a nice one, London Rd and St James Street pushed me over the edge

Can understand that can imagine the clients that came in there

 

[Peacehaven Wild Kids]

Can understand that can imagine the clients that came in there

Clients? …. erm, yes …. that’s right …. clients

 

[BNthree]

I had a rigmarole with Betfair where they wouldn’t let me draw fairly significant winnings, because their records showed that on that bank card I was up since the very beginning. I had to first use an older bank card (lucky I hadn’t destroyed and cancelled it), draw to take that longterm ins and outs to zero, then use the more recent card for withdrawing. Not quite sure why …. think it was anti money laundering laws.

Read about this recently and supposedly it’s to stop hackers with card info moving money in and withdrawing it to a different account. However there was a guy with lots of winnings and a new card that couldn’t get his cash out.

 

[GoingUp]

Might be worth telling them that you're be contacting IBAS.

 

[Whitechapel]

Had something similar the other month, message them on the website. They will reply with 'the rules', but keep arguing your case, eventually they will cave in and as a good will gesture give you the money as free bets. Good luck.

Yep, this.

Had an acca on the last week of the championship season. It was all coming in comfortably apart from one leg but it wouldn’t offer me a cash out.

I spoke to live help at half time, they said cash out had stopped working but it would be fixed soon. It ended up getting fixed in the last minute.

Went back on live chat, argued that I would have cashed out if I’d been allowed to, they claimed that their rules say that they won’t pay out in this situation. I pointed out that this means they could purposefully stop cash-out working when it suits them and they instantly gave me my stake back as cash.


I then just as instantly stuck it on a horse which came dead last. Easy come, easy go.

 

[Peacehaven Wild Kids]

Yep, this.

Had an acca on the last week of the championship season. It was all coming in comfortably apart from one leg but it wouldn’t offer me a cash out.

I spoke to live help at half time, they said cash out had stopped working but it would be fixed soon. It ended up getting fixed in the last minute.

Went back on live chat, argued that I would have cashed out if I’d been allowed to, they claimed that their rules say that they won’t pay out in this situation. I pointed out that this means they could purposefully stop cash-out working when it suits them and they instantly gave me my stake back as cash.


I then just as instantly stuck it on a horse which came dead last. Easy come, easy go.

As a proper “old school” punter from the 80s I find this totally bizarre.

A) you expect cash out as a right
B) that cash out actually exists in the first place.

I remember when I worked for Hills and cash out was in its infancy, a punter having a £50 double on a Friday night match and a Saturday afternoon one, he told me if the Friday match won he was going to cash it out, I asked why he didn’t just have a single and seriously the look on his face, I thought was gonna have to get the chalk and blackboard out.

 

[albionalex]

To be fair, if it was the other way around and your bet had been settled incorrectly as losing, you would want to be paid out.

 

[Peacehaven Wild Kids]

To be fair, if it was the other way around and your bet had been settled incorrectly as losing, you would want to be paid out.

Punters logic! About 4 or 5 times a day when I paid a winning punter out I’d get “it’s gotta be more than that mate!” despite it being correct (most of the time) and them not having a clue how to calculate their winnings. Seriously, some of my old punters struggled with a tenner at 2/1.

Not once in 30 years did anyone say to me “I made it less than that”

 

[Whitechapel]

As a proper “old school” punter from the 80s I find this totally bizarre.

A) you expect cash out as a right
B) that cash out actually exists in the first place.

I remember when I worked for Hills and cash out was in its infancy, a punter having a £50 double on a Friday night match and a Saturday afternoon one, he told me if the Friday match won he was going to cash it out, I asked why he didn’t just have a single and seriously the look on his face, I thought was gonna have to get the chalk and blackboard out.

I didn’t expect it as a right but any chance for a freebie you’ve got to take.

 

[Peacehaven Wild Kids]

I didn’t expect it as a right but any chance for a freebie you’ve got to take.

Fair comment (my comment wasn’t meant to sound aggressive, it’s just im of an age where you have a bet and it stands, pulling the plug on it at half time is alien to me!

The last bet I had was £125 on us to reach the Europa final at 7/1 (my logic was it would cover mine and my boy’s flights, so it was insurance!)
After the first Roma match they offered me £3.35. I didn’t bother, with hindsight i should have cashed out and bought half a lager

 

[SK1NT]

I messaged them and cancelled the account. I’m sure they are all the same but plenty more sites.

The cashout option always seems temperamental, to suit them.

 

[SK1NT]

To be fair, if it was the other way around and your bet had been settled incorrectly as losing, you would want to be paid out.m my

This doesn’t quite work. Yes the result may have been right however it’s The fact they settled my bet meaning they stopped my option to csshout for the rest of the match. It was their mistake, so they should foot the loss.

It is their job to make sure they are settling correctly.

 

[happypig]

My great Uncle was an on-course bookmaker in the 30s. On more than one occasion he did a runner because he didn’t have the funds to pay out. A couple of times he got duffed up by an angry punter.

 

[Insel affe]

hmmm
I placed a bet on Saturday an e/w double which should have paid about £900
went to collect it and they said my loyalty card was not registered correctly guaranteeing me best odds, and the bet will be settled at just over £600
I used the card on Saturday and have used it since I got it about a year ago with no trouble.
I refused to collect the £600 and the staff are emailing their superiors to try and get the £900 authorised, I have to go back tomorrow to see if it has.

Not happy.