The Spanish
Well-known member
No say would i take BA over AA transatlantic now. AA. Better product in economy and business, only if you are flying F or W would BA be worth considering.
BA global IT system failure
- Thread starter Poyningsgull
- Start date
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No say would i take BA over AA transatlantic now. AA. Better product in economy and business, only if you are flying F or W would BA be worth considering.
THIS with bells and sugar icing on !
Trying to run them on the cheap rather than invest properly !
Ernest
Stupid IDIOT
Bank Holiday weekend, half term holiday starts, perfect timing, you cut staff, you cut costs, you get what you deserve
beorhthelm
A. Virgo, Football Genius
- Jul 21, 2003
- 36,016
which mean he doesnt really know much less understand. no way a "power problem" should cause your fleet of aircraft to be grounded, there's fundemental system design flaws.
Knocky's Nose
Mon nez est retiré.
I'm not a bean counter, but here's an alternative angle - which in no way affects what's happened. I feel for the people stuck (apart from the chap who's other half is a stewardess, who has a happy Missus and a quiet night with the TV to himself too!)
So... We all demand lower and lower prices. Shareholders demand higher returns. We all demand better service. Shareholders demand higher returns. We all demand slicker systems. Shareholders demand higher returns.
Who's the poor bugger who has to weave this shimmering golden jumper out of thread made from arse crack hair? The bean counter...
Just sayin'
Icy Gull
Back on the rollercoaster
- Jul 5, 2003
- 72,015
I happily pay more for better quality, I reckon you get what you pay for. Not arguing with what you are saying, it's life in the 21st century. Doesn't make it right though and maybe I'm in the minority but I'm not a fan of bean counters.
Knocky's Nose
Mon nez est retiré.
It sure as fook is... Retail and Service Industries have all changed.
It's all about price today. No loyalty - just 'who's cheapest?' and click/buy.
Trouble is - we all jump on airlines like Easyjet, get herded around like cattle, have to pay £4.50 to cough, £6.95 to fart, and £30-40 for the cheek of having a suitcase. Then, we get greedy and demand a premium experience for the same money with a different company.
These companies try to compete, find they can't, make cuts - and this happens. You all got what you deserved.. a broken airline.
Mr Bronson
Member
- Feb 24, 2009
- 45
You're right there is no way a problem should ground the entire fleet but if they're running out of one data centre with no redundancy it's perfectly plausible that this could have happened. If this is the case the CTO best book themselves a cab pretty sharpish.
I came back from India on BA yesterday. I normally fly Emirates. BA is direct and Emirates usually has a few hours in Dubai. With the exception of the direct flight there is not one thing BA does better than Emirates including price. Emirates can be 50% cheaper at times.
I came back from India on BA yesterday. I normally fly Emirates. BA is direct and Emirates usually has a few hours in Dubai. With the exception of the direct flight there is not one thing BA does better than Emirates including price. Emirates can be 50% cheaper at times.
I use BA all the time, averaging a long haul trip a month more or less (we get big corporate discounts because of our overall spend which runs into hundreds of millions a year so tend to use them most of the time). The service is just about OK, but Virgin, Emirates, Singapore and Air Canada for starters are easily better in my experience. Without the corporate discounts, and the Avios programme which allows people like me to get a 'perk' of sorts (not as good as it looks, as they're very difficult to spend unless you're prepared to be very flexible) they'd be fooked.
Knocky's Nose
Mon nez est retiré.
I've never flown with a budget airline because I can't stand the thought of the experience but then I'm not a frequent flyer. Once every few years or so is my lot and then generally long haul. However, I think you've nailed the point here. There is such pressure on the main carriers to compete along budget lines. I wonder if there's an opportunity for an airline here to position themselves as a premium carrier. A Waitrose of the skies if you will. You pay top dollar but you get a dinner, some bevvies and quilted toilet paper in the lavs.
Agreed but too many companies amke the savings from their IT budgets. They see IT as an annoying expense when in reality it's what helps them still make money. If I had a pound for every IT Director that's asked me if DR and redundancy was really worth the cost I'd be retired. With their penny pinching they actually waste money by introducing single points of failure make any further investment in redunancy pointless.
As for the BA CEO blaming a power failure .... well ridiculous .... the easiest bit of a system to provide redundancy for. If true then the IT Director needs firing.
cloud
Well-known member
Hopefully today's cleaner won't unplug it
From the pilot's and airline staff forum:
"He says it is all down to a power supply failure."
really means:
We designed the system so that one power supply failing would bring down our entire operations worldwide.
Therefore
Primary reason is poor hardware system design
Secondary reason: lack of or poor system acceptance testing
In this BA seems to be following the example of Delta whose backup system was powered through the same cutover switch as the primary system. So cutover switch became the single point of failure - and it did.
Rule one of fault tolerance: Single points of failure ALWAYS fail.
From the pilot's and airline staff forum:
"He says it is all down to a power supply failure."
really means:
We designed the system so that one power supply failing would bring down our entire operations worldwide.
Therefore
Primary reason is poor hardware system design
Secondary reason: lack of or poor system acceptance testing
In this BA seems to be following the example of Delta whose backup system was powered through the same cutover switch as the primary system. So cutover switch became the single point of failure - and it did.
Rule one of fault tolerance: Single points of failure ALWAYS fail.
rocker959
Well-known member
How and earth did we manage to fly around the globe without computers back in the day ?
bobbysmith01
Well-known member
- Feb 6, 2015
- 806
It's like a driver going for a drive and forgetting or taking a risk on not filling up with petrol. Think that IT CEO should get his CV updated very soon.
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I really don't get BA. Me and Mrs W needed flights to Oz, one way only, Emirates was £600 odd each, BA was £2k each! Both economy fares, and I understand that Emirates are subsidised but not to that degree. A basket case that can only go bust if it continues that pricing policy.