martyn20
Unwell but still smiling
It wasn't my fault. We arranged a pickup time and they didn't turn up. I waited for 30 mins but had to get the train or miss kick off. Got in touch with them via email asking why they hadn't shown, but no reply.
Admittedly I didn't push them anymore after that for a refund as I couldn't be bothered with the hassle for what was less than 10 quid, but didn't even get an apology.
Strange they are really hot on retention, you should have followed it up, they are really a pretty good outfit