Anyone on here use Sky for broadband?

[Seaford Seagull]

Mine is constantly disconecting. The light on the router will just disappear, then come back orange, before eventually going back to green. I've googled it and followed some of the suggestions on the forums but to no avail.

Anyone else on here had problems?

 

[Kazenga <3]

Do you have one of the old netgear white ones? I had the same problem, phoned up and got a nice new black one and it sorted.

 

[pezza]

I have I will be online then suddenly my broadband turns off so I have tu unplug it then fire it up again does my head in happens all the time

 

[Hiney]

Not had problems like that, just a general drop in speed over the past few weeks. I was getting 5MB consistently but it's down to around 3MB most of the time now. Not a major problem but causes a few issues when there is XBox stuff going on at the same time I'm trying to watch Sky on my PC and there's an Anytime+ download going on.

I'm waiting for Sky to come back to me with a better explanation than "We cannot increase your speed"

BT are BOMBARDING me with mail about Infinity at the moment but I'm not about to pay the £28pm or whatever it is for their unlimited package.

Sky will go fibre optic eventually but they had better get a shift on.

 

[Hiney]

Do you have one of the old netgear white ones? I had the same problem, phoned up and got a nice new black one and it sorted.

The 'nice new ones' are just shitty old Sagem boxes with only wireless g, although they are better than the even shittier old Netgear boxes.

You would be better off buying a decent router and 'obtaining' your Sky settings from the internet.

 

[kevtherev]

And I thought it was just that my laptop is getting a bit old and shitty,,,,,nice to know others have this problem with sky broadband. Well not nice, but you get my drift..

 

[Poyetry In Motion]

Nothing but problems here in BN3. Dreadful service. How they've (supposedly) won awards is beyond me. I've found the service slow and unreliable regardless of what I do with the router. Only had the damn thing 18 months too.I'm paying for unlimited up to 20meg. 20 Meg my arse - I'm only getting approx 800k

 

[clippedgull]

SKY here. BN2 15-16MB download speed. No problems encountered..yet!

 

[Kazenga <3]

The 'nice new ones' are just shitty old Sagem boxes with only wireless g, although they are better than the even shittier old Netgear boxes.

You would be better off buying a decent router and 'obtaining' your Sky settings from the internet.

Says with wireless N capabilities on the side of mine?

 

[Seaford Seagull]

Do you have one of the old netgear white ones? I had the same problem, phoned up and got a nice new black one and it sorted.

No, it's a new one, only had it about 2 months. All the forums on the net say if you ring sky, they'll say there isn't a problem, and it must be caused by something my end....but clearly it is a problem for loads of people.

 

[superwomen]

We have Sky and have no problems

 

[dave hylands]

bn23 very shit .8 meg even though they say i ccould have up to 2meg

have had them to turn it up 3 times this year as its gone that low i find it hard to log on.

 

[Aldo]

Nothing but problems here in BN3. Dreadful service. How they've (supposedly) won awards is beyond me. I've found the service slow and unreliable regardless of what I do with the router. Only had the damn thing 18 months too.I'm paying for unlimited up to 20meg. 20 Meg my arse - I'm only getting approx 800k

It can only go as fast as your PC will allow, so that could be your issue.

 

[Fef]

We've got BT Infinity, which goes like the clappers; but it will disconnect for a couple of minutes every once in a while while it re-adjusts its whatsits.

 

[Poyetry In Motion]

I did wonder if it was my laptop, but given that the service is rubbish regardless of whos computer is being used, I ruled that out. It's definately a sky issue!

 

[Fef]

Nothing but problems here in BN3. Dreadful service. How they've (supposedly) won awards is beyond me. I've found the service slow and unreliable regardless of what I do with the router. Only had the damn thing 18 months too.I'm paying for unlimited up to 20meg. 20 Meg my arse - I'm only getting approx 800k

As you mentioned 'router' I guess you're using an ethernet cable - if you're using a USB connection that's only good for a max of 4 meg. (So I've been told - could be bollox)

 

[Aldo]

As you mentioned 'router' I guess you're using an ethernet cable - if you're using a USB connection that's only good for a max of 4 meg. (So I've been told - could be bollox)

Is correct, if your ISP offers 20meg but your system only offers say 5meg, then you can only receive 5meg out of the possible 20.

 

[Poyetry In Motion]

I'm not too clued up on this interweb thingy, so forgive my stupidity.
I don't use an ethernet cable, I'm wireless. Does this make a difference? I'm using the standard Sagem router that sky provide in conjunction with my Fujitsu laptop.
I've done one of those broadband speed tests and it says my line offers up to 16 meg, yet i'm only getting 800k.
i'm confused

 

[mwrpoole]

I've had sky for a few years now and it's been fine. But earlier in the year it did go through a stage of dropping off randomly. After asking a techie at work, he showed me how to change the wireless channel on the router and now it's fine. Seems by default it was set to 'auto channel' but something was interfering with it. Tried a few different channels until got one that worked ok.

I think this is probably a standard fix for wireless problems and if you google it you'll easily find ip address needed and username/password.

 

[Tony Towner's Fridge]

Do you have one of the old netgear white ones? I had the same problem, phoned up and got a nice new black one and it sorted.

Me too. Just tell them that you have tried everything and are about to switch back to Tetleyteanet and they will send you a new Black Box.

Worked for me.

TNBA

TTF