Any BT Openreach engineers on here?

[livingston seagull]

I'm at my wits end with a direct fiber to home connection to my new build property. 5 weeks later and still not internet. I placed the order with BT. Three go live dates missed/failed and dozens of phone calls later and hours wasted on the phone to BT and it's still not working! No one seems to know what they're doing at BT! No urgency, no ownership, they just simply don't care. Openreach seems to fix something with the connection to home (a flashing green PON light on the open reach fiber terminal changed to solid green like it should be, then BT try to make order go live then this screws up the fiber connection causing the PON light on the terminal to flash again. The dreaded flashing green light! This has happened about 4 times now! I seem to be caught in a never ending loop (ground hog day) with no end in sight.

Any advice or a sanity check from follow NSC members in the know would be much appreciated.

Thanks

 

[Bry Nylon]

Have you tried switching it off and then on again?

 

[GoldWithFalmer]

ditch and switch..unplug or throw the box out of the window,run it over with the car and then burn it.. sorry

 

[Raleigh Chopper]

I used to be a BT Engineer.
To be fair to BT on this occasion they have excelled themselves, you have received great BT service to date.

 

[Mr Smggles]

Fibre to the premises eh? How posh.

 

[wellquickwoody]

In all honesty, your first mistake was choosing BT. A myriad of umbrella and subsidiary companies networked to avoid all responsibility and confuse the end users.

 

[LowKarate]

PM me

 

[Prince Monolulu]

S'easy.

 

[fat old seagull]

Have you tried switching it off and then on again?

The old adage I know.....however, this morning when my wi-fi refused to kick in on my iPad, that's exactly what I tried in desperation. Only to be amazed that it instantly woke up.

 

[deletebeepbeepbeep]

Still can't get fiber and I live in central Brighton, infrastructure in this country try is dogshit.

 

[Wrong-Direction]

Virgin are no better, shut me down after the flat below accidentally gave my address instead of his, been days now with nothing after they told me it would take 3 hours to sort, 40 mins on the phone to them on my mobile too, the lying *******s!

Sent from my SM-A310F using Tapatalk

 

[Bry Nylon]

Virgin are no better, shut me down after the flat below accidentally gave my address instead of his, been days now with nothing after they told me it would take 3 hours to sort, 40 mins on the phone to them on my mobile too, the lying *******s!

Sent from my SM-A310F using Tapatalk

At least you've got a decent motor.


Oh.

 

[Wrong-Direction]

At least you've got a decent motor.


Oh.

It's definitely been one of those weeks, fml

Sent from my SM-A310F using Tapatalk

 

[Shropshire Seagull]

Maybe I've been lucky ....

Switched to BT Infinity 2 about 4 years ago from Virgin. I'm over 3 miles from the exchange so I only got 1Mb download from Virgin [on a good day]
BT Infinity 2 gets me 54 Mb and I'm very happy.

When engineer installed, he listened to my requirements and was happy to relocate my "master box" into the loft so that I could still use the wired extensions I'd put in and route the Data line to the extension socket in my office.
Really helpful, worked first time, and never had any downtime [yet] - # taps head for wood

 

[livingston seagull]

If only it was that simple ...

 

[livingston seagull]

Have you tried switching it off and then on again?

I was waiting for a post like this ... If only it was that simple!

 

[Iggle Piggle]

There is currently a 'National planning crisis' It's broadband equivalent of Southern Rail at the minute.

 

[livingston seagull]

PM me

Thanks LowKarate I have sent PM

 

[livingston seagull]

Fibre to the premises eh? How posh.

I know! Thought I'd get it sorted in 3 working days and now it's nearly 5 weeks later. Dial up might be a better solution!

 

[ripper]

I'm at my wits end with a direct fiber to home connection to my new build property. 5 weeks later and still not internet. I placed the order with BT. Three go live dates missed/failed and dozens of phone calls later and hours wasted on the phone to BT and it's still not working! No one seems to know what they're doing at BT! No urgency, no ownership, they just simply don't care. Openreach seems to fix something with the connection to home (a flashing green PON light on the open reach fiber terminal changed to solid green like it should be, then BT try to make order go live then this screws up the fiber connection causing the PON light on the terminal to flash again. The dreaded flashing green light! This has happened about 4 times now! I seem to be caught in a never ending loop (ground hog day) with no end in sight.

Any advice or a sanity check from follow NSC members in the know would be much appreciated.

Thanks

A mate of mine moved in to a new build in the Littlehampton area and had exactly the same issues. He got so fed up he even blogged about it in detail. Have a read, you may find some useful info http://www.a7xshadows.co.uk/