Ok, have purchased tickets Brighton to Taunton
http://www.southernrailway.com/tickets-and-fares/refunds/tickets-purchased-online-from-southern
http://www.southernrailway.com/offers/money-back-guarantee/
Doesn't seem to apply for Advance tickets
http://www.southernrailway.com/tickets-and-fares/refunds/tickets-purchased-online-from-southern
http://www.southernrailway.com/offers/money-back-guarantee/
Doesn't seem to apply for Advance tickets
Code:
Money Back Guarantee Terms and Conditions
This offer is valid for tickets booked on southernrailway.com for any journey and for travel on any train operator, for the following ticket types:
Anytime
Anytime Day
Off-Peak
Off-Peak Day
Super Off-Peak Day
Money Back Guarantee does not apply to any tickets purchased on the key smartcard.
[B] All other ticket types are not included in this offer, these are: Daysave, Downlander, Season Tickets, Southern Advance and non-Southern Advance tickets (Advance tickets for travel on trains other than Southern) [/B]
The offer also applies to Child tickets, Railcard discounted tickets, and any other discounted tickets, subject to the terms and conditions of the Railcard or discount offered.
This offer is only valid for tickets purchased online at southernrailway.com with “Ticket on Departure” as the delivery option, and the tickets have not been collected. We therefore advise you not to collect your tickets until you are certain you wish to use them
If you wish to book tickets for multiple trips in a single transaction on southernrailway.com, we advise that in order for your tickets to qualify for the Money Back Guarantee, that you book the tickets you need for each trip in separate transactions. Otherwise, when you collect your tickets from the machine in the station for your first trip, it will give you all the tickets for all the journeys you booked so invalidating them for the Money Back Guarantee
To apply for a refund of your ticket you will need to login to your account, click the ‘Your Account’ button and view the booking for which you require the refund. Then click the ‘Refund’ button and fill in all required fields. Submit the form using the button at the bottom of the screen. When the next page opens, print the form and post to the address shown on the form. Please remember to add a phone number for our Customer Services team to call to obtain your card details
If you do collect your tickets from a Ticket On Departure or Ticket Vending Machine at the station, then standard refund rules will apply and you will be charged the normal £10 refund administrative fee per booking. [B]Advance tickets are not refundable [/B]
All refund requests under Money Back Guarantee should be made on southernrailway.com within 28 days of the expiry date of the ticket
There is no limit to the number of times you can apply for a refund under the Money Back Guarantee so long as the tickets you bought online via southernrailway.com are Anytime, Anytime Day, Off-Peak, Off-Peak Day, or Super Off-Peak Day tickets
We aim to process all refunds within 10 working days. All refunds have to be processed back to customers according to the original payment method. If you purchased your ticket using a debit/credit card, a member of the Refunds team will contact you by telephone to obtain your card details in order to process the refund.