jackalbion
Well-known member
- Aug 30, 2011
- 4,926
I know how the key works, hows that meant to work on matchday, like some have said in this thread they don't even check tickets at all on matchday. The Queue is incredibly slow so this would make it even worse, as every person would have to be checked, theres no benefit for Southern staff to hire people to do this, as everyone is travelling for free anyway.I do want an improvement to the service and yes it can be done. Anyone who has to travel from within the travel zone West of Brighton, will have expereinced the joy of squeezing on to 3/4 carriage trains hours before kick off. We have had services which have missed out most of the stops between Shoreham and Hove due to dangerous overcrowding. The service on the way back is equally shoddy and unreliable.
If you were involved in launching Southern "The Key" a few years back it would explian your lack of knowledge of how electronic tickets work. Not many people use them on Southern. Not Southern's fault but destination outside of their core area have different barrier readers. Within the travel zone all barriers have similar technology to that implemented at the ground. Whereas the season ticket works with both Apple Wallet and Google Wallet, Southern's effort does not integrate with Google Wallet. All that is required is a time bound ticket with a QR code valid for a return journey within the travel zone.
https://www.railnews.co.uk/news/2022/03/25-govia-thamelink-wins-newstyle-national.html Details the management contract with £22.5m dependent on performance. This usually equals trains "on time" and passenger numbers. My guess is that this loss making service is quite important to them, when passenger numbers into London are falling.
I have discussed in other threads why increasing carriages on services on Portsmouth and Southampton services is not possible in advance, ad hoc on the day decisions have to be made by control. Infrastructure and stock numbers dictate that there is not enough units to provide a service between Portsmouth / Southampton as an 8 car service, people do however gravitate towards the direct service and there are many different ways you can get down the coast without using this service (via Preston Park, Hove and Three Bridges). The West Coastway is in that state everyday of the week, but until the DfT provide funding for the lease of new stock that service on the West Coastway will continue to be overcrowded. This service makes a significant loss on a matchday when there is no engineering work, that's not guesswork.