So, bye bye Azure
The Football Business Award winning Azure have been given the boot.
Dear Noele,
Since moving to the American Express Community Stadium in 2011, the Club's aim has been to provide our supporters, hospitality customers and visitors with the best possible experience, on and off the pitch.
As with any venue, catering represents a very important element of the experience we provide and we have made it a high priority both for our matches and for all other events at the stadium.
Listening to our customers, we work wherever it is possible and viable to do so with locally produced products and local suppliers, such as Piglet's Pantry for our pies and Harvey's of Lewes for our ale, while striving for the highest possible levels of service, quality, and value for money for our fans and customers at all times.
Since the stadium's opening, we have attempted to meet these very important aims by working closely with a catering partner, Azure. Despite our best efforts, many customers do not feel that these aims have been met. With this in mind, we have decided to engage new caterers.
As of today, the Club has appointed emergency caterers to provide catering services to supporters and hospitality customers for our forthcoming matches against Bolton Wanderers and Bristol City, and for the various events and other matches we are hosting here at the Amex leading up to and beyond Christmas. A formal tender process to replace Azure on a long term basis will commence in the New Year.
The Club and its emergency caterers will be working very hard to minimise any inconvenience to supporters, hospitality customers and visitors during this unexpected transition and working together we will be aiming to provide the best possible level of service and a full range of products – including the continued sale of fans' favourites Piglet's pies and Harvey's ale - until the end of the season after which time we expect to have our new long term catering contract in place.
Clearly, we would ask for your patience during the next few weeks while our emergency caterers familiarise themselves with our stadium, train staff, introduce new systems, get to know us and get to know you, our customers. In the meantime, thank you for your patience and for your continued support. It is much appreciated by everyone at the Club. I do hope you enjoy our forthcoming matches and the upcoming festive period.
Paul Barber
Chief Executive
Brighton & Hove Albion FC
The Football Business Award winning Azure have been given the boot.
Dear Noele,
Since moving to the American Express Community Stadium in 2011, the Club's aim has been to provide our supporters, hospitality customers and visitors with the best possible experience, on and off the pitch.
As with any venue, catering represents a very important element of the experience we provide and we have made it a high priority both for our matches and for all other events at the stadium.
Listening to our customers, we work wherever it is possible and viable to do so with locally produced products and local suppliers, such as Piglet's Pantry for our pies and Harvey's of Lewes for our ale, while striving for the highest possible levels of service, quality, and value for money for our fans and customers at all times.
Since the stadium's opening, we have attempted to meet these very important aims by working closely with a catering partner, Azure. Despite our best efforts, many customers do not feel that these aims have been met. With this in mind, we have decided to engage new caterers.
As of today, the Club has appointed emergency caterers to provide catering services to supporters and hospitality customers for our forthcoming matches against Bolton Wanderers and Bristol City, and for the various events and other matches we are hosting here at the Amex leading up to and beyond Christmas. A formal tender process to replace Azure on a long term basis will commence in the New Year.
The Club and its emergency caterers will be working very hard to minimise any inconvenience to supporters, hospitality customers and visitors during this unexpected transition and working together we will be aiming to provide the best possible level of service and a full range of products – including the continued sale of fans' favourites Piglet's pies and Harvey's ale - until the end of the season after which time we expect to have our new long term catering contract in place.
Clearly, we would ask for your patience during the next few weeks while our emergency caterers familiarise themselves with our stadium, train staff, introduce new systems, get to know us and get to know you, our customers. In the meantime, thank you for your patience and for your continued support. It is much appreciated by everyone at the Club. I do hope you enjoy our forthcoming matches and the upcoming festive period.
Paul Barber
Chief Executive
Brighton & Hove Albion FC
