10:31 9th July 2013 - "The club is recruiting for a Ticketing Operations Manager ..."

[upthealbion1970]

10:31 9th July 2013 - "The club is recruiting for a Ticketing Operations Mana...

How much is the Application fee?

Depends if you apply in person or online


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[LowerWesty]

C

This.

Agreed and with comment regarding the ability to put more than one ticket in each envelope. Last week I had three tickets, for parking at the Bridge, arrive in separate envelopes, all stamped with 47p. So know I know where the £1.50 booking fee goes!

 

[Herr Tubthumper]

Eh? It's a ticketing operations manager, it's not a striker for the first team. Hardly the height of glamour. A dull job sat behind a desk, I wouldn't take it for 30K either.

And the hours look crap as well. I reckon you're looking at 50 plus a week.

 

[Herr Tubthumper]

C
Agreed and with comment regarding the ability to put more than one ticket in each envelope. Last week I had three tickets, for parking at the Bridge, arrive in separate envelopes, all stamped with 47p. So know I know where the £1.50 booking fee goes!

Tell Barber about this. If you make one single order for home tickets there is no good reason why they should be sent in separate envelopes thereby tripling the postage cost. He should do something about this so even more money can be passed onto players and their agents.

 

[Stat Brother]

I'll pass on this one, in favour merchandise Operations Manager @ £60k.

 

[Stat Brother]

And the hours look crap as well. I reckon you're looking at 50 plus a week.

Not to mention having to go back to your workplace, on your day off.

They can't make you work weekends on only £30k.

 

[Herr Tubthumper]

Not to mention having to go back to your workplace, on your day off.

They can't make you work weekends on only £30k.

And you have to work match days so I imagine you will miss most of the matches even though you have access to two season tickets. It's a tough gig for 30k

 

[Herr Tubthumper]

I hope this means that very helpful Scottish chap in the ticket office hasn't gone. The club need to retain people like him.

 

[Thunder Bolt]

I hope this means that very helpful Scottish chap in the ticket office hasn't gone. The club need to retain people like him.

See post #19. Paul is/was the ticket office manager.

 

[Stat Brother]

And you have to work match days so I imagine you will miss most of the matches even though you have access to two season tickets. It's a tough gig for ONLY 30k

made the change for you.

 

[Giraffe]

£30k is low, unless the responsibility of this job is being over played.

Like others I echo what they have said about Scottish Paul. If he has gone it is a big loss because he is great.

 

[Stat Brother]

£30k is low, unless the responsibility of this job is being over played.

Like others I echo what they have said about Scottish Paul. If he has gone it is a big loss because he is great.

Surely the hard work has been done.

Going from being Mr Ticket in his portacabin at Withdean, hand writing envelopes and phoning people up asking if they are coming to the game tomorrow, to 20k+ S/T's and a further 5K+ weekly sales, was a pay scale leap.

But now the system is already in place and all you have to manage it.
I'm sure if after 6 months you've turned the process into a well oiled machine you'll be handsomely rewarded, but on the face of it, a £30k starting wage seems more than decent.

 

[BensGrandad]

Do people not realize that the ticket office do not send out tickets etc it is all done by a mailing company in Burgess Hill so 3 separate tickets to the same address presumably is their loss not the clubs.

 

[Herr Tubthumper]

Do people not realize that the ticket office do not send out tickets etc it is all done by a mailing company in Burgess Hill so 3 separate tickets to the same address presumably is their loss not the clubs.

So the tickets get sent to Burgess Hill, to be split up into 3 seperate envopes, and then sent back to a supporter's address in Brighton. Crazy.

 

[zego]

  [B][COLOR=white][FONT='inherit'].[/FONT][/COLOR][/B][B][COLOR=windowtext][FONT='inherit']Brighton & [/FONT][/COLOR][/B][B][COLOR=windowtext][FONT='inherit']Hove[/FONT][/COLOR][/B][B][COLOR=windowtext][FONT='inherit']Albion[/FONT][/COLOR][/B][B][COLOR=windowtext][FONT='inherit'] Football Club[/FONT][/COLOR][/B]
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  [B][COLOR=white][FONT='inherit'].[/FONT][/COLOR][/B][B][COLOR=windowtext][FONT='inherit']Job Description[/FONT][/COLOR][/B]
  [B][COLOR=white][FONT='inherit'].[/FONT][/COLOR][/B]
  [B][COLOR=white][FONT='inherit'].[/FONT][/COLOR][/B][B][COLOR=windowtext][FONT='inherit']Job Title [/FONT][/COLOR][/B][COLOR=windowtext][FONT='inherit']            [B]Ticketing Operations Manager[/B][/FONT][/COLOR]
  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][B][COLOR=windowtext][FONT='inherit']Reports to [/FONT][/COLOR][/B][COLOR=windowtext][FONT='inherit']           Head of Ticketing & Supporter Services[/FONT][/COLOR]
  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][B][COLOR=windowtext][FONT='inherit']Responsible for      [/FONT][/COLOR][/B][COLOR=windowtext][FONT='inherit'] When required stands in for Supporter Services Manager who[/FONT][/COLOR]
  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][COLOR=windowtext][FONT='inherit']                      manages Supporter Services Executives (x8) and Administrator (x1)[/FONT][/COLOR]
  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][B][COLOR=windowtext][FONT='inherit']Location [/FONT][/COLOR][/B][COLOR=windowtext][FONT='inherit']             Based at the Amex Stadium[/FONT][/COLOR]
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  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][COLOR=windowtext][FONT='inherit']                      As with all management roles within the club a flexible approach to[/FONT][/COLOR]
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  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][B][COLOR=windowtext][FONT='inherit']Remuneration [/FONT][/COLOR][/B][COLOR=windowtext][FONT='inherit']         In the region of £30,000 per annum[/FONT][/COLOR]
  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][COLOR=windowtext][FONT='inherit']                      Access to Club stakeholder pension scheme[/FONT][/COLOR]
  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][COLOR=windowtext][FONT='inherit']                      Access to 2 season tickets[/FONT][/COLOR]
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  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][B][FONT='inherit']Purpose of the role:[/FONT][/B]
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  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][FONT='inherit']The role of the Ticketing Operations Manager is to ensure the club remains at the forefront of technical[/FONT]
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  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][FONT='inherit']Ticket Operations Manager will also cover the role of the Supporter Services Manager, managing staff in[/FONT]
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  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][B][FONT='inherit'] 6 [/FONT][/B][FONT='inherit']     Liaising with away clubs on away tickets and completing the away sales reconciliation.[/FONT]
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  [COLOR=white][FONT='inherit'].[/FONT][/COLOR][B][FONT='inherit'] 8 [/FONT][/B][FONT='inherit']     Being a key member of the ticketing and CRM system tender project team.[/FONT]
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A bit more than “just an office job”!!
At least it is not a zero-hrs contract, however it does seem to be “as many hours as the management chooses”.
Nothing said about holidays

 

[BensGrandad]

So the tickets get sent to Burgess Hill, to be split up into 3 seperate envopes, and then sent back to a supporter's address in Brighton. Crazy.

I dont know for certain but would imagine that the mailing company send a van over daily to collect everything hat has to be sent out. tickets, news letters etc to supporters. Everything that comes from the club has a return address on the reverse of the company in Burgess Hill

 

[seagullsovergrimsby]

So the tickets get sent to Burgess Hill, to be split up into 3 seperate envopes, and then sent back to a supporter's address in Brighton. Crazy.

Could be saving the club money by not paying club staff to despatch tickets direct from The Amex and contracting out the work to a company who can pay lower wages by being based in Burgess Hill ? As a positive PR spin the club are in partnership with a Sussex company.

 

[7:18]

Is that to replace Paul McGowan I hope not as he is the 1 person that you can rely on in the ticket office for help and assistance

That man is a LEGEND, always very helpful with service and has an amazing memory...knew who I was and I hadn't seen him in years!