Hi AC Gull, thanks for the feedback. I have passed it to the retail team and are addressing the phone issue.
With regard to the programme, we have asked the printers to provide us with a small quantity earlier, so we can fulfil orders on a Friday, and hopefully UK-based readers will receive on...
There has been a slight delay. These should be available within the next couple of weeks. We are just waiting for the stock to arrive by sea. These will go straight on to sale and will be publicised at the point the are available so best to check back the website, and follow social media for...
No, you shouldn't have been charged if you were simply moving to a lower-priced seat. Can you DM me your personal info and I will get someone from Supporter Services to get in touch after looking into this. Apologies for the inconvenience.
Very sorry to hear that, but without having personal details I can't actually investigate this further. Please could you drop supporter services an email, supporterservices@bhafc.co.uk, and include fan number and personal details so that it can be looked into as a matter of urgency when the...
Family stand have to bought by phone or in person, as we like to make the one-adult-one-child ratio clear - as we only allowed family groups in this area.
The south stand we release blocks as we sell them, moving from the corner over to behind the goal, and it also depends on how many tickets...
The issue with the mobile site lies with the inadequacies of the website. We undertook work (using our own agency as we were frustrated using the template) but unfortunately it doesn't work on the mobile site or Albion App. Our digital agency knows how to solve the problem, but is awaiting...
Helge has gone back to Germany to study for a professorship. He leaves with the club's thanks and best wishes. Adam Brett our head physio has stepped up to the role of head of the department, with Steve Lewis joining from Fulham as the club's new doctor on 2nd Sep. More here.
In addition we've also raised improving the quality (especially when compared with YouTube of video on Player) of videos and I will also mention the issue of lack of warning re renewal. We are also pushing FLi to offer live streaming as this would allow us to recommence U21 live coverage...