[Albion] Club cancelling ST due to non-attendance

Dave the OAP · Monday at 10:13 AM

Thunder Bolt said:
5 games out of 19, but you can ring the club to say you want to renew.

Attending 5 of 19 or not being there in person 5 of 19?

Commander · Monday at 10:17 AM

So if you put your ticket on the exchange every game, presumably that is OK? It's just if you leave the seat empty that it becomes a problem?

If that's the case, I can't really see what the issue is. It takes 30 seconds to list it on the exchange.

Bob! · Monday at 10:17 AM

Dave the OAP said:
Attending 5 of 19 or not being there in person 5 of 19?

Attend 5 of 19.
And
Ensure that ticket is used , shared, or put on exchange for 75%

Gazwag · Monday at 10:18 AM

RandyWanger said:
This is shit. A month or so ago I got an email along the lines of "we see you've missed XYZ do you want to put your ticket on the exchange" but in that time I'd not missed any home game, attended a home cup game and 2 away games I logged on to check my albion account and hadn't had any STH points added. Spoke to the club, had to prove I'd been in the ground (photos and screen shots from my account) and instead of an apology or admittance of fault, was told if I miss more games they'd sell my ticket on my behalf. I did remind them I'd not actually missed games and their ticket system messed up but no reply after that.
For all we do right, theres some basics we do really bad as if by design.

So your loyalty points have gone down by 200 points

(assuming you are a long term STH)

Dave the OAP · Monday at 10:23 AM

Bob! said:
Attend 5 of 19.
And
Ensure that ticket is used , shared, or put on exchange for 75%

Thanks bob.

dazzer6666 · Monday at 10:24 AM

Milano said:
It doesn't work like that, it's subjective and not specific, therefore open to interpretation, which is a no-no, means the rest of the 'contract' clauses become open to debate. I'm surprised they've published that.

Nah. 'less than' is pretty clear. Good luck arguing with the club on stuff like this anyway :shrug:

PascalGroß Tips · Monday at 10:29 AM

nickbrighton said:
Before we all get our pitchforks out, This is about a Man Utd ticket holder, Sam Kelleher is head of ticketing at Man Utd.

Yea, apologies for not making it clearer. I saw the whole context when I read it and thought the additional screenshot of comments made it clear it clear it was United. I will edit my original comment to avoid any confusion

Herr Tubthumper · Monday at 10:42 AM

Milano said:
It doesn't work like that, it's subjective and not specific, therefore open to interpretation, which is a no-no, means the rest of the 'contract' clauses become open to debate. I'm surprised they've published that.

It's not open to debate at all, it's as clear as day. If you attend < 25% of the games then the club will reserve the right to not renew. Attend 5 games you're fine, 4 or less you're not.

Thunder Bolt · Monday at 11:06 AM

Dave the OAP said:
Attending 5 of 19 or not being there in person 5 of 19?

Attending a minimum of 5 games in a season. Due to many varied reasons, I've only been to three so far.

Commander · Monday at 11:08 AM

Herr Tubthumper said:
It's not open to debate at all, it's as clear as day. If you attend < 25% of the games then the club will reserve the right to not renew. Attend 5 games you're fine, 4 or less you're not.

But what if you put it on the exchange? Does that count as non-attendance?

pigmanovich · Monday at 11:10 AM

Commander said:
But what if you put it on the exchange? Does that count as non-attendance?

Doesn't count towards your five games, not AFAIK

dazzer6666 · Monday at 11:12 AM

Commander said:
But what if you put it on the exchange? Does that count as non-attendance?

You need to personally attend 5 games (or risk the 'less than 25%' clause being invoked

Thunder Bolt · Monday at 11:12 AM

Commander said:
But what if you put it on the exchange? Does that count as non-attendance?

No, putting it on the exchange is covered.

The email I received and whinged about near the beginning of this thread, was practically telling me off for not listing my ticket for the Southampton game.
I didn't bother because I read on Nsc, there were over 1000 tickets unsold, so I thought it wasn't worthwhile listing it. It's the only game I haven't listed, so I felt a bit put out being lectured by some office admin.
My fault, I'm sure.

dazzer6666 · Monday at 11:15 AM

Just been posted on the website - no mention of the current 25% personal attendance requirement so maybe it's been simplified

https://www.brightonandhovealbion.com/pages/en/media-article/mft-ticket-news-important-changes-for-season-ticket-holders

Utilising your Season Ticket
From 2025/26 we are asking season ticket holders to use their ticket for 75% of matches during the season.
This means you can attend, list for resale, share or upgrade your ticket but you cannot leave your seat empty for five or more matches.
If you do, you may not be able to renew for 2026/27 and we may list your seat on the ticket exchange.
To count towards 75% usage, tickets must be listed on the ticket exchange by 2pm on the day before the match.
Remember, you can share your ticket with a MyAlbion+ member with one free use per season or £20 for unlimited sharing.
By making these changes we will make sure that everyone gets the chance of enjoying the thrill of a Premier League matchday at the Amex.

Commander · Monday at 11:15 AM

dazzer6666 said:
You need to personally attend 5 games (or risk the 'less than 25%' clause being invoked

Thunder Bolt said:
No, putting it on the exchange is covered.

The email I received and whinged about near the beginning of this thread, was practically telling me off for not listing my ticket for the Southampton game.
I didn't bother because I read on Nsc, there were over 1000 tickets unsold, so I thought it wasn't worthwhile listing it. It's the only game I haven't listed, so I felt a bit put out being lectured by some office admin.
My fault, I'm sure.

Great to get some clarity on it, thanks.

dazzer6666 · Monday at 11:16 AM

Commander said:
Great to get some clarity on it, thanks.

I posted the clause from the 24/25 T&Cs above.

Commander · Monday at 11:20 AM

dazzer6666 said:
Just been posted on the website - no mention of the current 25% personal attendance requirement so maybe it's been simplified

https://www.brightonandhovealbion.com/pages/en/media-article/mft-ticket-news-important-changes-for-season-ticket-holders

Utilising your Season Ticket
From 2025/26 we are asking season ticket holders to use their ticket for 75% of matches during the season.
This means you can attend, list for resale, share or upgrade your ticket but you cannot leave your seat empty for five or more matches.
If you do, you may not be able to renew for 2026/27 and we may list your seat on the ticket exchange.
To count towards 75% usage, tickets must be listed on the ticket exchange by 2pm on the day before the match.
Remember, you can share your ticket with a MyAlbion+ member with one free use per season or £20 for unlimited sharing.
By making these changes we will make sure that everyone gets the chance of enjoying the thrill of a Premier League matchday at the Amex.

Seems fair enough to me.

VAL1850 · Monday at 11:29 AM

Leaving on 85mins for each 19 games a season.. Does that count as a missed game......

Guinness Boy · Monday at 11:29 AM

Commander said:
Seems fair enough to me.

dazzer6666 said:
Just been posted on the website - no mention of the current 25% personal attendance requirement so maybe it's been simplified

https://www.brightonandhovealbion.com/pages/en/media-article/mft-ticket-news-important-changes-for-season-ticket-holders

Utilising your Season Ticket
From 2025/26 we are asking season ticket holders to use their ticket for 75% of matches during the season.
This means you can attend, list for resale, share or upgrade your ticket but you cannot leave your seat empty for five or more matches.
If you do, you may not be able to renew for 2026/27 and we may list your seat on the ticket exchange.
To count towards 75% usage, tickets must be listed on the ticket exchange by 2pm on the day before the match.
Remember, you can share your ticket with a MyAlbion+ member with one free use per season or £20 for unlimited sharing.
By making these changes we will make sure that everyone gets the chance of enjoying the thrill of a Premier League matchday at the Amex.

No, sorry, the highlighted part is absolute bollocks.

The only times I've not gone to home games have been through sickness, having last minute child or pet care issues or having to work at short notice. On no occasion would I have met that clause because each time it was a last minute issue.

I'm fully behind having a full stadium but not counting if you list your ticket on the morning of the game? Nonsense.

Commander · Monday at 11:30 AM

Guinness Boy said:
No, sorry, the highlighted part is absolute bollocks.

The only times I've not gone to home games have been through sickness, having last minute child or pet care issues or having to work at short notice. On no occasion would I have met that clause because each time it was a last minute issue.

I'm fully behind having a full stadium but not counting if you list your ticket on the morning of the game? Nonsense.

Yes but presumably that doesn't happen to you 5 or 6 times a season?

Got something to say or just want fewer pesky ads? Join us... 😊

[Albion] Club cancelling ST due to non-attendance

Well-known member

Arrogant Prat

Coffee Buyer

5 millionth post poster

Well-known member

Well-known member

Well-known member

Well-known member

Silly old bat

Arrogant Prat

Good Old Sausage by the Sea

Well-known member

Silly old bat

Well-known member

Arrogant Prat

Well-known member

Arrogant Prat

Well-known member

Tofu eating wokerati

Arrogant Prat

Share this page