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[Drinking] Harveys Brewery - Outstanding



North of Robertsbridge

North of Robertsbridge

Well-known member
Sep 22, 2023
290
East Sussex
I ordered a dozen bottles of Harvey's Albion :bhasign: to sip while watching the footie

Unfortunately, they shipped the wrong beer (Armada) so I asked if they would kindly exchange

Just had the reply

Hello

I am sorry about this ‘mis-pick’, I’ll send the correct product today for you

Are you OK to share the incorrect beer with friends/ colleagues? This will avoid the costly collection fee’s couriers charge and hopefully bring some joy.

Kind Regards

Adam

Harvey’s Brewery Shop
Click to expand...

How's that for outstanding customer service?

North of R
 




kevo

kevo

Well-known member
Mar 8, 2008
9,884
Was the Armada beer any good? I've never liked the 'Albion'.
 




Nobby Cybergoat

Nobby Cybergoat

Well-known member
Jul 19, 2021
8,754
North of Robertsbridge said:
I ordered a dozen bottles of Harvey's Albion :bhasign: to sip while watching the footie

Unfortunately, they shipped the wrong beer (Armada) so I asked if they would kindly exchange

Just had the reply



How's that for outstanding customer service?

North of R
Click to expand...
Nice customer service that. A very good company is Harvey's
 


PILTDOWN MAN

PILTDOWN MAN

Well-known member
NSC Patron
Sep 15, 2004
19,771
Hurst Green






North of Robertsbridge

North of Robertsbridge

Well-known member
Sep 22, 2023
290
East Sussex
And the Albion Ale duly arrived, in time for this weekend’s games on the telly

Cheers

IMG_6153.jpeg
 


Happy Exile

Happy Exile

Well-known member
NSC Patron
Apr 19, 2018
2,178
That’s great. I was told a few years ago that all ingredients for Harvey’s except finings came from a distance no further than a horse drawn cart could travel in a day, not just environmentally friendly but supporting local businesses too. Until recently it was only available in places within the same radius.

A lot of the waste products go to Plumpton agricultural college as fertiliser or feed and their bottle re-use policy is also exemplary. Add in just how much of community life in Lewes they sponsor directly or subsidise through low cost provision of beer to allow community groups to receive more of the sale price and they are pretty much the perfect business. Miles Jenner should get in the honours at some point.
 




el punal

el punal

Well-known member
Aug 29, 2012
12,606
The dull part of the south coast
North of Robertsbridge said:
I ordered a dozen bottles of Harvey's Albion :bhasign: to sip while watching the footie

Unfortunately, they shipped the wrong beer (Armada) so I asked if they would kindly exchange

Just had the reply



How's that for outstanding customer service?

North of R
Click to expand...
Do you reckon I could try that one out in the West Upper bars tomorrow? :wink:
 








BrightonCottager

BrightonCottager

Well-known member
Sep 30, 2013
2,858
Brighton
If MrsBC had had a son, I wanted to call him Harvey, after the brewery. As time has elapsed, Harvey's Best has been replaced at the top of my EBL by Dark Star (Hophead) and now probably Burning Sky (Arise). Perhaps not quite such suitable names, although it seems that in Brighton, anything goes.
 


M

Machiavelli

Well-known member
Oct 11, 2013
17,926
Fiveways
5Ways Gull said:
There's one of those fluffy profile pieces in the Guardian today, you know, when were you most happy etc, and the subject was Andrew Ridgely. One of the questions was "What or who is the greatest love of your life", to which he answered Harvey's Sussex Best Bitter. Gone right up in my estimation!
Click to expand...
Me too. Maybe it's a Fiveways thing
 








BrightonCottager

BrightonCottager

Well-known member
Sep 30, 2013
2,858
Brighton
Ridgeley lives in N Cornwall so he should really be drinking Tribute or Doom Bar (gag). Everyone knows that Harvey's doesn't really travel well (it's that 50 mile thing). However, as others have said, it shows he's got good taste.
 




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