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[Finance] The Perils of Auto Renewal



Flounce

Well-known member
NSC Patron
Nov 15, 2006
4,628
Yep, I have a yearly rolleyes phone calls with the AA renewal as they try to fleece me. They always back down though in fairness, but it’s annoying to have to keep doing it
 








Badger

NOT the Honey Badger
NSC Patron
May 8, 2007
13,196
Toronto
I always avoid auto renewal for my car insurance as the auto renewal price is always much higher than it would be if you were insuring as a new customer. Also one year I was inadvertently registered for auto renewal without my knowledge so when I renewed my insurance with another company after shopping around I ended up with two car insurances. Fortunately I noticed and managed to cancel the auto renewal one and got a refund but I could have easily missed it if I hadn't checked my credit card bill carefully.

For some reason I let myself slip into auto renewal for my AA membership as I just assumed that it would be a standard price for everyone for each level of service... BIG mistake.

When I checked my credit card bill my AA membership renewal had been charged at a WHOPPING £498 25.!!!

I remembered when it was high last year at £451.74 I rang them to question it and asked them to give me a breakdown of the cost of each service which included joint membership, home start and national recovery. The totals they gave me did indeed come to £451.74, so I just assumed that AA membership had rocketed from what it used to be.

But this year when I was charged £498.25 I thought this isn't right, so rather than ring them I went on their website to find out how much it would cost as a new customer. I got an online quote which came to just £180.48. So I was being charged £317. 77 more than a new customer.

That was taking the piss. So much for customer loyalty as I've been with the AA for around 30 years.

So this time I rang them armed with the knowledge of the online quote and confronted them with it. They said the £180.48 was a special offer for new customers only. But after I threatened to cancel my membership she agreed to refund the difference.

Obviously when I had rung them the previous year and asked for a breakdown they gave me a breakdown of what they were charging me personally for each service and not a breakdown of what each service would cost as a new customer.

Anyone else been stung by auto renewal?

That is an obscene amount of money for breakdown cover. I'd expect a private helicopter to my destination after a breakdown if I was paying that much.

I've been actively trying to avoid promotional rates from big companies in recent years. It's such a hassle having to go through the charade of threatening to cancel every year, just to keep on a decent rate. I much prefer shopping around for a smaller company which might be a bit more expensive than the promotional offer but will stick to the same price for renewal.
 


Justice

Dangerous Idiot
Jun 21, 2012
21,135
Born In Shoreham
A hack with car insurance nearly everyone puts down immediate cover if you enter the start date of cover 1 -2 months in into the future it’s way cheaper sometimes up to 50%
 




sussex_guy2k2

Well-known member
Jun 6, 2014
4,330
A hack with car insurance nearly everyone puts down immediate cover if you enter the start date of cover 1 -2 months in into the future it’s way cheaper sometimes up to 50%
I thought you couldn’t renew until you were 1 month away from your renewal date?
 




HalfaSeatOn

Well-known member
Mar 17, 2014
2,130
North West Sussex
Thanks for prompt. I was set up for auto renewal with AA. Some orgs let you click an easily found button to turn off but this lot require the filling in of an online form or a phone call. It’s done now.
 




Couldn't Be Hyypia

We've come a long long way together
NSC Patron
Nov 12, 2006
16,787
Near Dorchester, Dorset
I was going to start a thread about mobile contracts today, but since this is here....

My 24 month contract with EE ended in Sept 23. Roughly £42/m for 4GB data and max speed of 100mbps. I was also paying for a GalaxyS21 within that agreement.

We were in the (protracted) process of moving house, so I did nothing about changing the contract. I thought it would wait until we moved. That was in April 2024. In that time, it slipped my mind.

This week I got a data warning because I was nearing my 4GB limit. I've been paying £42/m for 14 months for 4GB of data!!

It turns out that when EE arent shafting existing customers, they offer 30GB for £9/m.

I called them today and got the "it's in the contract, you could have changed at any time". They are right, but clearly they were taking advantage.

Please take this as a reminder to check you mobile agreement.

As for my phone? I now have unlimited data, at unlimited speed on a 12 month agreement for £24/m and EE have refunded me £200.
 




Justice

Dangerous Idiot
Jun 21, 2012
21,135
Born In Shoreham
I found my last AA breakdown guy a right arrogant prick. Before he had finished the job he was busy taking pictures saying I can’t call them again for the same issue.
 




METALMICKY

Well-known member
Jan 30, 2004
6,940
Yep, I have a yearly rolleyes phone calls with the AA renewal as they try to fleece me. They always back down though in fairness, but it’s annoying to have to keep doing it
Much the same as Sky but they can increasing play ' hard ball ' and you need to call their bluff by putting in your cancellation notice.
 


alanfp

Active member
Feb 23, 2024
114
Useful summary on car ins renewals here:



but this does NOT apply to breakdown cover (well it didn't last year when I checked).

I have now separated out my breakdown cover after it crept up to £80 - ish. Paid £40 last year as a 'new customer'.
 
Last edited:


tstanbur

Well-known member
Sep 16, 2011
571




Wrong-Direction

Well-known member
Mar 10, 2013
13,669
AA are definitely one of the worst, bastards
 


Weststander

Well-known member
NSC Patron
Aug 25, 2011
69,910
Withdean area
A hack with car insurance nearly everyone puts down immediate cover if you enter the start date of cover 1 -2 months in into the future it’s way cheaper sometimes up to 50%

Martin Lewis always says the cheapest time to buy motor insurance is 20 to 27 days ahead of inception.
 


Weststander

Well-known member
NSC Patron
Aug 25, 2011
69,910
Withdean area
I was going to start a thread about mobile contracts today, but since this is here....

My 24 month contract with EE ended in Sept 23. Roughly £42/m for 4GB data and max speed of 100mbps. I was also paying for a GalaxyS21 within that agreement.

We were in the (protracted) process of moving house, so I did nothing about changing the contract. I thought it would wait until we moved. That was in April 2024. In that time, it slipped my mind.

This week I got a data warning because I was nearing my 4GB limit. I've been paying £42/m for 14 months for 4GB of data!!

It turns out that when EE arent shafting existing customers, they offer 30GB for £9/m.

I called them today and got the "it's in the contract, you could have changed at any time". They are right, but clearly they were taking advantage.

Please take this as a reminder to check you mobile agreement.

As for my phone? I now have unlimited data, at unlimited speed on a 12 month agreement for £24/m and EE have refunded me £200.

Our O2 new phones were bought variously by direct from O2, also from Carphone Warehouse/Phones4U type retailers.

In the former case, once the hardware itself was fully paid up, O2 themselves automatically dropped the monthly DD to the usage contract values.

Whilst those bought through retailers carried on the much higher monthly DD’s ad infinitum. Ripping off, it takes a longish call each time to O2 to get a new deal for usage only. On average, busy lives and all that, we missed the trick by about 18 months. No way of getting the excess monies back. Buyer beware seemed to the basis.

Someone here I think once said that when they get a new phone, into its own calendar they diarise “contact phone company” a month before the future end of the initial contract.
 


BadFish

Huge Member
Oct 19, 2003
18,429
Surely buying your phone outright and then shopping around for the best sim deal is the way to go?

This worked out much cheaper and with more flexibilty over here.
 






zefarelly

Well-known member
NSC Patron
Jul 7, 2003
22,901
Sussex, by the sea
Yep, I have a yearly rolleyes phone calls with the AA renewal as they try to fleece me. They always back down though in fairness, but it’s annoying to have to keep doing it
I've been with RAC over 20 years and only in recent years have they tried their luck.

this year I cancelled the auto renewal and went with the AA for half the price, adding Zef jr as well on a family policy.

Have similar issues with a lassic fleet . . . .auto renewal should be illegal full stop, especially if premiums are exagerated to the full rinse mode.
 


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