Ticket office telephone line

[Icy Gull]

Anyon know how this works? Been on hold since 0930, started in queue position 2, I have been on queue position 1 for 25 mins and been on hold for 36 mins in total.

Not that I'm getting pissed off or anything but am I likely to be lost in the system?

Or is there one person serving people queuing in the shop and just ignoring the phone ?

All quite Micky Mouse

 

[Icy Gull]

Fucks sake , now been cut off. As I said Mickey f***ing Mouse..

 

[El Presidente]

I have just been told the telephone line is 'temporarily out of order'

Piss up.....brewery etc etc

 

[El Presidente]

NO tickets available online either for South or East stand

 

[DJ Leon]

In exactly the same boat. Was second in line from 9.30 to 10.10 and was then cut off. The line is now dead.

Pathetic.

 

[surrey jim]

why not drop them an e-mail see what the problem is/book tickets/arrange a call back

 

[Tom Hark Preston Park]

Anyon know how this works? Been on hold since 0930, started in queue position 2, I have been on queue position 1 for 25 mins and been on hold for 36 mins in total.

Hopefully that's a freephone number.

 

[The Grockle]

To be fair the club shop is not very well equipped at the best of times let alone for a game of this importance.

I would imagine the club realises the limitations of the current ticket office hence the reason for moving to a larger premises?

 

[DJ Leon]

Hopefully that's a freephone number.

Nope.

 

[DJ Leon]

I'm through again at position 11. They might not even have any tickets. How is this so difficult to get right?

 

[Icy Gull]

why not drop them an e-mail see what the problem is/book tickets/arrange a call back

Tried that once before, absolutely nothing came back as a response.

 

[Icy Gull]

I'm through again at position 11. They might not even have any tickets. How is this so difficult to get right?

If they can't get you through from position 2 in half an hour I doubt you've a snowball in hell's chance from 11..good luck, I've given up for the moment.

 

[Tom Hark Preston Park]

Nope.

 

[Mendoza]

I've just been on the phone for an hour with the ticket office. After lengthy discussions, it turns out they want Katie to win the Apprentice

 

[DJ Leon]

Got 3 tickets for J block after an hour on the phone. I will complain, it's just ridiculous how crap the whole system is.

 

[Simster]

Why do you all expect the club to have an infrastructure to cope with hundreds of people trying to buy 3,000 tickets first thing in the morning when such demand is only there once every 150 games or so?

(Although I do hope this isn't repeated when Falmer is built and we are a proper club again)

 

[ijpemby]

you think youve got it bad i spent 3 hours last week online being told my tickets for arsenal v manutd semi final were being processed, only to be told by the numpty on the phone that i had no tickets, GRRRRRRRRRRR,

And considering withdean has been half empty all season they should only allow people to buy tickets with a valid ticket stub from this season.

 

[Icy Gull]

Why do you all expect the club to have an infrastructure to cope with hundreds of people trying to buy 3,000 tickets first thing in the morning when such demand is only there once every 150 games or so?

(Although I do hope this isn't repeated when Falmer is built and we are a proper club again)

I don't, I just don't understand how I can be on hold for over 30 mins when I'm 2nd in line when I get through. I'd accept with no problem a phone system that tells me it's too busy to take my call or a constant engaged tone as I accept that this is a once or twice a season occurrence in demand.

 

[Horton's halftime iceberg]

Was today the first day the tickets were avalible.

 

[Simster]

I don't, I just don't understand how I can be on hold for over 30 mins when I'm 2nd in line when I get through. I'd accept with no problem a phone system that tells me it's too busy to take my call or a constant engaged tone as I accept that this is a once or twice a season occurrence in demand.

Yes I think everyone accepts that the phone system is shite and can't cope. Similarly, there probably aren't enough staff on duty to handle the calls.

Annoying, but hardly surprising really. I just think we should expect this sort of "service" until we're a proper football club again. There is NO WAY this half arsed set-up will be in place when the club needs to sell several thousand seats every week (in addition to season ticket holders).