thony
Active member
I booked 3 tickets for the Norwich friendly this morning (after all, £12 seems reasonable for a friendly), to find that the booking fee was showing as £2 in total, but the transaction value actual came out as £1 more than the checkout showed.
I queried this via the "Contact Us" link, and then had to re-query when an automated email came back saying the email address had changed.
The response I got (as well as assurances that they'd sort out updating the website) was as follows:
"It’s now £1 per ticket online & £1.50 over the phone or in person."
Now, I was aware there were plans to change the online booking fee, but wasn't aware that they would be introducing fees for picking them up in person!
I queried this via the "Contact Us" link, and then had to re-query when an automated email came back saying the email address had changed.
The response I got (as well as assurances that they'd sort out updating the website) was as follows:
"It’s now £1 per ticket online & £1.50 over the phone or in person."
Now, I was aware there were plans to change the online booking fee, but wasn't aware that they would be introducing fees for picking them up in person!