It was a great game and a great afternoon out but I was mightily pissed off to discover that our smartcards weren't valid and we had to get a paper ticket. This was despite getting an email when booking our tickets informing me that our tickets had been loaded onto our smart cards and my getting an email a couple of days ago confirming it.
Last year, tickets were loaded onto our smartcards so why the change of policy? And why didn't they send out paper tickets - I booked them two weeks ago, that's plenty of time to send them out. All the people around me in the queue had the same problem - and were also told paper tickets weren't necessary.
I got there especially early today so that I could enjoy the build-up but ended up queuing for 30 minutes so missed the first ten minutes of the game. My little boy was amazingly patient while we waited but the whole episode was an unnecessary hiccup on what should have been a great afternoon.
Last year, tickets were loaded onto our smartcards so why the change of policy? And why didn't they send out paper tickets - I booked them two weeks ago, that's plenty of time to send them out. All the people around me in the queue had the same problem - and were also told paper tickets weren't necessary.
I got there especially early today so that I could enjoy the build-up but ended up queuing for 30 minutes so missed the first ten minutes of the game. My little boy was amazingly patient while we waited but the whole episode was an unnecessary hiccup on what should have been a great afternoon.