Easy 10
Brain dead MUG SHEEP
Just to reiterate - DON'T let them talk you into it.
I arrived home from work last night to the always welcome 'No satellite signal is being received' message on my Sky HD box, and although the picture came back intermittently, it soon broke up again and reverted to that message.
The technical support woman had me go through the usual checks, the Input 1 signal was non-existant, turned it off and on again, swapped the wires round at the back etc but no joy. So she asks me if I'd like to take out the insurance (£8.25 a month or something), and they'll send an engineer round to snort it. I politely decline, as I'm already giving Rupert £62 a month. "I'm afraid its a £65 callout charge then" she says. "I'll just cancel and go to Virgin then" says I. She apologises, gives me some guff about "we can't send the engineer out for nothing, as its unfair on our customers who DO insure their boxes", blah blah. Anyways, I remain insistant and so she puts me through to the Cancellations dept.
Turns out this is actually the Retentions dept. I go the story as to why I'm cancelling with a pleasant scottish chap called Alex, who then just says "och, yee' a valued customer been with us 10 years the noo, we'll get someone oot to yee nay charge and sort it. Will Thursday be alreet ?"
He even gave me the Arsenal lineup (being as I mentioned I was being forced down the pub for the game as I had no tellybox signal). TOP service, even if they do initially try to rip you off.
Do NOT accept the charge folks, and don't bother with insurance. Just call their bluff and threaten to cancel, they fold faster than Superman on laundrey day.
I arrived home from work last night to the always welcome 'No satellite signal is being received' message on my Sky HD box, and although the picture came back intermittently, it soon broke up again and reverted to that message.
The technical support woman had me go through the usual checks, the Input 1 signal was non-existant, turned it off and on again, swapped the wires round at the back etc but no joy. So she asks me if I'd like to take out the insurance (£8.25 a month or something), and they'll send an engineer round to snort it. I politely decline, as I'm already giving Rupert £62 a month. "I'm afraid its a £65 callout charge then" she says. "I'll just cancel and go to Virgin then" says I. She apologises, gives me some guff about "we can't send the engineer out for nothing, as its unfair on our customers who DO insure their boxes", blah blah. Anyways, I remain insistant and so she puts me through to the Cancellations dept.
Turns out this is actually the Retentions dept. I go the story as to why I'm cancelling with a pleasant scottish chap called Alex, who then just says "och, yee' a valued customer been with us 10 years the noo, we'll get someone oot to yee nay charge and sort it. Will Thursday be alreet ?"
He even gave me the Arsenal lineup (being as I mentioned I was being forced down the pub for the game as I had no tellybox signal). TOP service, even if they do initially try to rip you off.
Do NOT accept the charge folks, and don't bother with insurance. Just call their bluff and threaten to cancel, they fold faster than Superman on laundrey day.