fosters headband
Well-known member
My Grandson who like many 18/19 year olds, is struggling to pay his adult priced season ticket on Direct Debit and on Saturday was refused entry. He was informed that one payment had been missed and I think that if true would have been 1st September, despite him assuring me he had enough funds in his account to cover the payment.
He also assures me that he had not been contacted in any way by the club informing him there was a problem and he said felt extremely embarrassed to be turned away at the gate in front of other fans. I always meet him inside the ground so I was unaware of what had happened, otherwise I could have helped him at the club shop, where they demanded £86 for him to go into the ground to see the game, that was his missed payment of £36 + £50 administration fee. He obviously did not have that kind of cash on him or bank cards, so he missed the game and went back home.
Now what I would like to know, has anyone suffered missing a payment and has been contacted by the club to inform you of the situation, so that you can address the problem? After all, it would have been nearly three weeks since a payment would have been missed and I feel it is a little harsh to let any fan come along, unaware of a problem, thinking he will see the game and then embarrassingly be refused entrance.
I cannot think of any other example where a missed payment does not result in some kind of communication informing you to urgently rectify the problem.
He has not been able to contact the bank yet to see why it was not paid.
So does anyone know if this is club procedure or has there been a massive communication breakdown somewhere along the line and before anyone says he was probably skint and the money was not there, knowing teenagers this is a possibility, but we could not come to his aid as no one was aware.
He also assures me that he had not been contacted in any way by the club informing him there was a problem and he said felt extremely embarrassed to be turned away at the gate in front of other fans. I always meet him inside the ground so I was unaware of what had happened, otherwise I could have helped him at the club shop, where they demanded £86 for him to go into the ground to see the game, that was his missed payment of £36 + £50 administration fee. He obviously did not have that kind of cash on him or bank cards, so he missed the game and went back home.
Now what I would like to know, has anyone suffered missing a payment and has been contacted by the club to inform you of the situation, so that you can address the problem? After all, it would have been nearly three weeks since a payment would have been missed and I feel it is a little harsh to let any fan come along, unaware of a problem, thinking he will see the game and then embarrassingly be refused entrance.
I cannot think of any other example where a missed payment does not result in some kind of communication informing you to urgently rectify the problem.
He has not been able to contact the bank yet to see why it was not paid.
So does anyone know if this is club procedure or has there been a massive communication breakdown somewhere along the line and before anyone says he was probably skint and the money was not there, knowing teenagers this is a possibility, but we could not come to his aid as no one was aware.