Please Simplify the online ticket system!

[One Legged Striker]

Far too confusing and arse about face. not very user friendly, i know people will say give it time its in its early stages, but trust me this is all software that could have been running long before it went live.

 

[manilaseagull]

Nothing wrong with it...

Worked absolutely fine each time (twice) I have used it since relaunch

 

[clippedgull]

Nothing wrong with it...

Worked absolutely fine each time (twice) I have used it since relaunch

Same. It couldn't be simpler.

 

[Shooting Star]

I've actually found it incredibly easy to use. Only problem I have is that it always tells me to update my profile before continuing as I haven't got a 'Title' selected, but the title dropdown box is greyed out, so I always have to change my password details to get the screen to disappear. Apart from that, very efficient system. As long as you know what you're doing before tickets go online and know if you and the people you're buying for are eligible, then it's very straight forward IMO.

 

[papajaff]

No complaints from me. Always worked well when I've used it.

 

[One Legged Striker]

Nothing wrong with it...

Worked absolutely fine each time (twice) I have used it since relaunch

Bought Gillingham ticket, but not on my purchase list.

Home game page still lets me go through the process of trying to order tickets for Donny and Gillingham even though I can't.

Purchase history starts back to front.

yeh great

 

[seagullmouse]

I think its a pretty awful effort at online ticketing... error messages are hidden amongst other text, there are strange repeated bits of text, and it has made a pig's ear of my efforts to buy 2 tickets for Gillingham game, have had to email them.

 

[Diego Napier]

Far too confusing and arse about face. not very user friendly, i know people will say give it time its in its early stages, but trust me this is all software that could have been running long before it went live.

Trust you with what?

Is this "our" application or something that a third party vendor has developed as "software as a service" that is used by us and other clubs and branded for each?

It's worked OK for me

 

[seagullsovergrimsby]

I noticed last night that Doncaster Rovers have an online ticket service extremely similar to ours , numerous other clubs use the same software which is tailored to their own requirements.

 

[willow147]

The only problems I have are the fact it keeps asking me to update my details and it won't let me choose an "Under 16" ticket for my 12 year old son. Whenever I choose "Under 16" and update basket it reverts back to Adult again, only got it to work correctly once. Still, a simple call to the club gets it sorted.

 

[Kent Seagull]

I can't work out how I get a ticket for a friends or family member in the same transaction as my own. There must be a simple answer but I can't see it! The site could do with a faq section for numptys like me.

 

[Beach Hut]

I can't work out how I get a ticket for a friends or family member in the same transaction as my own. There must be a simple answer but I can't see it! The site could do with a faq section for numptys like me.

You need to create them as a friend but they must also make you a friend via their log-in and away you go

 

[Kent Seagull]

You need to create them as a friend but they must also make you a friend via their log-in and away you go

Done all that and it shows up. What I can't work out is how I purchase a ticket for them whilst getting my own. I'm prob being thick!

 

[ferring seagull]

The club have adopted, in their eyes, the best ticketing system available to them.

It may be a bog standard IT package but, of course, it will have specific little quirks peculiar to the Albion. Anyone who has any experience of a new or updated (anything) system in their work environment will recognise this scenario and will accordingly allow a certain amount of time for it to bed in. More important is to recognise what the club is trying to achieve, which will be great because I am sure it will be working perfectly in a week or perhaps a month, no problem.

 

[brakespear]

an option to remember my fan number would be nice (as I don't have a piece of plastic with it on to remind me).

 

[Beach Hut]

Done all that and it shows up. What I can't work out is how I purchase a ticket for them whilst getting my own. I'm prob being thick!

What happens with me is all tickets are in my name so then you change each box to the relevant friends name or delete the one you do not want, refresh then purchase

 

[Mackenzie]

Its been fine every time I've used it.

 

[Sussex Nomad]

As a web developer I have to say it is a pretty poor effort all round and the transactions 'hanging' when you click to buy is quite unacceptable. Apparently I have my Tottenham ticket, cos they told me they did whatever when the transaction cocked up. Even though it says 'pending', and I'm not sure if points were available for buying the ticket but it gave me no points.

There should be an in depth help section when there are so many people using the system. Not everyone thinks like the developer. From a professional point of view, 3 out of 10.

 

[Prodigal Son]

Bought a ticket for my non-STH teenager for the Donny game today no problem. It did ask me to update my details but other than that, all seems ok.

 

[Woodchip]

Bought a ticket for the other half to see Gills, but it was saying she didn't have the pre-req purchase history for a Donny ticket. Bit daft really, but gives me an afternoon of freedom. lol