I know this is off topic, but I wonder if anyone can help me out.
I recently dropped my iPhone and have shattered the screen. Apple can replace the phone for £119. However, I have mobile phone insurance with a £30 excess, so I was going to use this. When I called my insurance I was told that my excess had been increased to £100 now.
This is quite frankly shocking, considering I would be without a phone for two weeks whilst they sort it all out. And all to save £19 I might as well go direct to Apple.
Does anyone know if they're allowed to do this? What the law might be on changing insurance excess without telling customers? I'm writing a complaint letter to them now, I just wondered if anyone had a similar experience and could help out?
Thanks.
I recently dropped my iPhone and have shattered the screen. Apple can replace the phone for £119. However, I have mobile phone insurance with a £30 excess, so I was going to use this. When I called my insurance I was told that my excess had been increased to £100 now.
This is quite frankly shocking, considering I would be without a phone for two weeks whilst they sort it all out. And all to save £19 I might as well go direct to Apple.
Does anyone know if they're allowed to do this? What the law might be on changing insurance excess without telling customers? I'm writing a complaint letter to them now, I just wondered if anyone had a similar experience and could help out?
Thanks.