ShanklySeagull
Justice for the 96...
Had two ST's in the North last year, one of my daughters become an avid supporter when my son couldn't make it to some of the games so I decided to get her an ST of her own this year and move us all into the East Upper.
I made the call in mid April and bagged three seats and got allocated Block D Row N 573-575 and paid the deposit for the daughters new ST.
Then catastrophe....the post arrived on Saturday and daughters ST is next to our old seats in the North Stand....with the bottom falling out of my world I called the Club and they confirmed my fears we were all seated in the North and he couldn't reallocate as ST sales had now ceased. I obviously wasn't happy with that so I asked for a ticket office manager to call me this morning to try to find a solution.
I've been gutted all weekend as mates had all moved into East Upper when I confirmed my seats and I had been really looking forward to moving and changing the view. My daughter (who I had shared every photo update with showing East Stand being built) was really disappointed too, and with ST's practically sold out and with me needing three in a row I feared the worst.
And then Simon rung from the ticket office this morning and apologised for the error - and placed us with three seats together exactly one row in front of where we were orginally supposed to be. He said that they keep some ST's back to cope with problems like this one. He also got us three seats elsewhere in the East Upper for the game tomorrow night (as our new three had been sold for Cardiff match).
So all in all top marks for the Albion. I feared the worst hearing Paul Barbers radio piece on the ST waiting list over the weekend but the Club came good and found us the seats in the Upper where we were supposed to be - and with the same view we had set our hearts on.
A big thanks to Simon for retrieving a desperate situation...fine work fella
I made the call in mid April and bagged three seats and got allocated Block D Row N 573-575 and paid the deposit for the daughters new ST.
Then catastrophe....the post arrived on Saturday and daughters ST is next to our old seats in the North Stand....with the bottom falling out of my world I called the Club and they confirmed my fears we were all seated in the North and he couldn't reallocate as ST sales had now ceased. I obviously wasn't happy with that so I asked for a ticket office manager to call me this morning to try to find a solution.
I've been gutted all weekend as mates had all moved into East Upper when I confirmed my seats and I had been really looking forward to moving and changing the view. My daughter (who I had shared every photo update with showing East Stand being built) was really disappointed too, and with ST's practically sold out and with me needing three in a row I feared the worst.
And then Simon rung from the ticket office this morning and apologised for the error - and placed us with three seats together exactly one row in front of where we were orginally supposed to be. He said that they keep some ST's back to cope with problems like this one. He also got us three seats elsewhere in the East Upper for the game tomorrow night (as our new three had been sold for Cardiff match).
So all in all top marks for the Albion. I feared the worst hearing Paul Barbers radio piece on the ST waiting list over the weekend but the Club came good and found us the seats in the Upper where we were supposed to be - and with the same view we had set our hearts on.
A big thanks to Simon for retrieving a desperate situation...fine work fella