Kiosk Service etc.

[TryingToServe]

Hi again Albion fans.

I work in one of the kiosks at the stadium, and a few weeks ago I responded to a thread about the service speed and stock levels in the kiosks. Hopefully I cleared a lot up for you all.

Now, after yesterday's game I feel that we're finally getting things on track. Admittedly we're not quite there yet but I think we've made significant progress.

I was just wondering if any of you had any comments about this, or if anyone was still having any major issues? It's always nice to get feedback on the job we're doing.

 

[gripper stebson]

Three girls on the kiosk at the south end of the WSL concourse were excellent, friendly and well trained. Hope this helps!

 

[severnside gull]

good positive step when the gaffers talk to their clients openly - well reasonably openly

 

[Djmiles]

The service is getting better and better each game. Got my 2 pies and 2 drinks in 30 seconds flat. Oh and she is a looker too

 

[jackcgull]

no problems - queues reasonable, beer and pies lovely, 3pts. lavly

 

[bhamex1901]

I know it was the first time but the person who served me had no idea if the pies were chicken&ham or chicken balti.

 

[guster]

WSL - Hamburger instead of a Cheeseburger. 20 mins in queue.

 

[clapham_gull]

Hi again Albion fans.

I work in one of the kiosks at the stadium, and a few weeks ago I responded to a thread about the service speed and stock levels in the kiosks. Hopefully I cleared a lot up for you all.

Now, after yesterday's game I feel that we're finally getting things on track. Admittedly we're not quite there yet but I think we've made significant progress.

I was just wondering if any of you had any comments about this, or if anyone was still having any major issues? It's always nice to get feedback on the job we're doing.

Well it was clear to me that the problems were little to do with the staff on the front line as they very rarely are. So yes - the "service" has improved massively, but I'm happier with the fact that you are obviously getting the support you need.

I noticed yesterday that the staff appear much happier.

The only thing that slowed up my service at half time was me completely forgetting when I had queued up for.

 

[BensGrandad]

I noticed when having a drink after the game in WSL that they had a number of pies still, was that due to increasing the stock level or less people buying them than usual, or possibly a combination of both.

 

[Bold Seagull]

Kiosk by block B of the East Stand was as short a queue as I've seen it so far. Clearly all trying your best, so big thumbs up from me.

 

[Ken Newbury]

I was just wondering if any of you had any comments about this, or if anyone was still having any major issues? It's always nice to get feedback on the job we're doing.

Before Sunday's game i went to the West Upper (north end) kiosk and said "Chicken Balti Pie please" and the guy behind the counter said "We dont do Balti Pies yet, we'll be doing them in two weeks time".

I replied "no you're mistaken they are on sale today" and he said "no they're not", I pointed to the big poster in front of him that said CHICKEN BALTI PIE and he said "that's wrong they're not on sale yet, only the normal chicken pies". I said "goodbye".

I walked along to the centre kiosk and said to the lovely young lady "Chicken Balti Pie please" and she said "certainly" and gave me the pie I wanted. I said thankyou. She smiled very nicely.

I then took a bite (to check the pie was indeed a Balti Pie) and went back to the first guy and said "there you are a Chicken Balti Pie" he looked at it,looked at me, looked at the pie again, looked at me again and said "Oh, I didn't think we were doing them yet"

Clearly the management are not doing their job and briefing their staff - what hope have the service staff got if they are not trained or briefed properly?

 

[Ernest]

Before Sunday's game i went to the West Upper (north end) kiosk and said "Chicken Balti Pie please" and the guy behind the counter said "We dont do Balti Pies yet, we'll be doing them in two weeks time".

I replied "no you're mistaken they are on sale today" and he said "no they're not", I pointed to the big poster in front of him that said CHICKEN BALTI PIE and he said "that's wrong they're not on sale yet, only the normal chicken pies". I said "goodbye".

I walked along to the centre kiosk and said to the lovely young lady "Chicken Balti Pie please" and she said "certainly" and gave me the pie I wanted. I said thankyou. She smiled very nicely.

I then took a bite (to check the pie was indeed a Balti Pie) and went back to the first guy and said "there you are a Chicken Balti Pie" he looked at it,looked at me, looked at the pie again, looked at me again and said "Oh, I didn't think we were doing them yet"

Clearly the management are not doing their job and briefing their staff - what hope have the service staff got if they are not trained or briefed properly?

I'd have told you to STUFF your PIE up your backside IF I had BEEN working there

 

[clapham_gull]

Before Sunday's game i went to the West Upper (north end) kiosk and said "Chicken Balti Pie please" and the guy behind the counter said "We dont do Balti Pies yet, we'll be doing them in two weeks time".

I replied "no you're mistaken they are on sale today" and he said "no they're not", I pointed to the big poster in front of him that said CHICKEN BALTI PIE and he said "that's wrong they're not on sale yet, only the normal chicken pies". I said "goodbye".

I walked along to the centre kiosk and said to the lovely young lady "Chicken Balti Pie please" and she said "certainly" and gave me the pie I wanted. I said thankyou. She smiled very nicely.

I then took a bite (to check the pie was indeed a Balti Pie) and went back to the first guy and said "there you are a Chicken Balti Pie" he looked at it,looked at me, looked at the pie again, looked at me again and said "Oh, I didn't think we were doing them yet"

Clearly the management are not doing their job and briefing their staff - what hope have the service staff got if they are not trained or briefed properly?

 

[Bold Seagull]

Before Sunday's game i went to the West Upper (north end) kiosk and said "Chicken Balti Pie please" and the guy behind the counter said "We dont do Balti Pies yet, we'll be doing them in two weeks time".

I replied "no you're mistaken they are on sale today" and he said "no they're not", I pointed to the big poster in front of him that said CHICKEN BALTI PIE and he said "that's wrong they're not on sale yet, only the normal chicken pies". I said "goodbye".

I walked along to the centre kiosk and said to the lovely young lady "Chicken Balti Pie please" and she said "certainly" and gave me the pie I wanted. I said thankyou. She smiled very nicely.

I then took a bite (to check the pie was indeed a Balti Pie) and went back to the first guy and said "there you are a Chicken Balti Pie" he looked at it,looked at me, looked at the pie again, looked at me again and said "Oh, I didn't think we were doing them yet"

Clearly the management are not doing their job and briefing their staff - what hope have the service staff got if they are not trained or briefed properly?

Yes, that one individual not knowing chicken balti pies were for sale is conclusive proof that the entire stadium catering management are not doing their job properly....

 

[Stat Brother]

I couldn't physically walk straight up to the till, in the East.
I joined in the queue, which was short, next to the opening till.
Some other guy tried to politely 'push' me through, but I just couldn't do it, I had to follow him.
At least I still had some kind of queue, to stand in .

 

[TottonSeagull]

Before Sunday's game i went to the West Upper (north end) kiosk and said "Chicken Balti Pie please" and the guy behind the counter said "We dont do Balti Pies yet, we'll be doing them in two weeks time".

I replied "no you're mistaken they are on sale today" and he said "no they're not", I pointed to the big poster in front of him that said CHICKEN BALTI PIE and he said "that's wrong they're not on sale yet, only the normal chicken pies". I said "goodbye".

I walked along to the centre kiosk and said to the lovely young lady "Chicken Balti Pie please" and she said "certainly" and gave me the pie I wanted. I said thankyou. She smiled very nicely.

I then took a bite (to check the pie was indeed a Balti Pie) and went back to the first guy and said "there you are a Chicken Balti Pie" he looked at it,looked at me, looked at the pie again, looked at me again and said "Oh, I didn't think we were doing them yet"

Clearly the management are not doing their job and briefing their staff - what hope have the service staff got if they are not trained or briefed properly?

What a moaner! I have to agree with Ernest I would have told you to stick the pie where the sun don't shine. Are you quite old and grumpy

 

[TryingToServe]

I noticed when having a drink after the game in WSL that they had a number of pies still, was that due to increasing the stock level or less people buying them than usual, or possibly a combination of both.

Stock levels are finally getting to a much more useful level. We actually had more than needed this time, as opposed to the several weeks that we've run out by half time. The problem was with piglet's pantry (the company who supply our pies) before now. They've since posted an apology to Albion fans and staff on their website (and Twitter and Facebook pages) for being inefficient and generally buggering up the orders.

 

[clapham_gull]

I can't stop laughing.

 

[TryingToServe]

Before Sunday's game i went to the West Upper (north end) kiosk and said "Chicken Balti Pie please" and the guy behind the counter said "We dont do Balti Pies yet, we'll be doing them in two weeks time".

I replied "no you're mistaken they are on sale today" and he said "no they're not", I pointed to the big poster in front of him that said CHICKEN BALTI PIE and he said "that's wrong they're not on sale yet, only the normal chicken pies". I said "goodbye".

I walked along to the centre kiosk and said to the lovely young lady "Chicken Balti Pie please" and she said "certainly" and gave me the pie I wanted. I said thankyou. She smiled very nicely.

I then took a bite (to check the pie was indeed a Balti Pie) and went back to the first guy and said "there you are a Chicken Balti Pie" he looked at it,looked at me, looked at the pie again, looked at me again and said "Oh, I didn't think we were doing them yet"

Clearly the management are not doing their job and briefing their staff - what hope have the service staff got if they are not trained or briefed properly?

As far as I know this sounds like an isolated incident. I'll personally talk to the people involved and make sure all staff know what they're actually being paid to sell

 

[TryingToServe]

WSL - Hamburger instead of a Cheeseburger. 20 mins in queue.

If this happens again, nip to the counter and ask to speak to the Team Leader. We're always happy to correct it for you as quick as possible.