Sussex Nomad
Well-known member
All I said is I would be out on that day.
Hello Geoff,
This is Claude from Amazon Customer Service.
I'm really sorry to hear that your order isn't with you yet.
I've checked and can see that the carrier has updated us to say that they have your package but there will be a delay delivering it to you.
If you haven't received your parcel by 24 April 2019, please contact us again by replying to this e-mail and we’ll assist you further. We ask you to wait until then because we still expect this order to arrive. It is likely the original order would arrive before a replacement, and creating a replacement order at this stage may result in you having to return one of the items.
I'd like to apologise for this and to help make up for the trouble, I've processed a refund for this item for the total of £11.99. When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details.
Please be assured that our transport team continually monitor instances like this, and the carrier will deliver this to you as soon as possible.
If the order arrives then you are not required to return the item, As I don't want to add further hassle on your part since this is to much inconvenience for you, I won't bother you with returning any item to us. You're welcome to keep or dispose of it, or whichever option you're convenient with.
I assure you that you wouldn't be charged on the item if ever you received it again.
I understand the inconvenience this situation has caused and on this occasion, I'd like to give you £5.00 promotional credit as a goodwill gesture, for use towards your next Amazon.co.uk order.
Please note that this will only be visible and eligible when item is sold and fulfilled by Amazon
And when you place an order, it won't appear in the "Gift cards" section of Your Account
Promotional credit must be redeemed at our website, towards the purchase of products sold and fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards, items sold by third party Sellers including Warehouse Deals, products sold and distributed by Audible, against Kindle books, delivery costs, or against gift wrapping costs.
When paying for an order with promotional credit you will have to add the relevant item(s) to your Shopping Basket and complete your order via checkout. If you use our 1-Click ordering method, any promotional credit might not apply to your order.
When you place a qualifying order, you'll be able to see that the value of your promotional credit has been deducted from the total cost. Any unused funds will be retained in your account to be used at a later date.
You can view the terms and conditions for promotional credit here:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201895970
I hope this helps.