How Would You Improve The Ticketing System?

[Mendoza]

With all this fiasco of tonight and Ipswich, it now seems the perfect time for Ken Brown to come out and visibly show everyone his job at the club and improve the way things are run from purchasing a ticket to collecting it.

So how would you improve things

We currently have 2 computers at the ticket office and 2 collection booths at the ground.

Tickets can be purchased at the shop, by phone, and on line.

Discuss......

 

[Conkers]

Have more than 1 booth open when you know 100's if not 1000's are coming to the ground to pick them up.

 

[Horton's halftime iceberg]

Have a process in place that covers;

How many tickets sold

How many people needed to hand them out

or like BA, print your own and bar code scanners at ground to clarify

 

[clapham_gull]

Train other staff to come off other duties to distribute tickets and use the club van and the stand where they sell programmes where need be.

Just like they do at mainline railway stations.

 

[ben andrews' girlfriend]

Simple organisation would do the trick, having more people handing out tickets - even maybe using those marquees that were there last season to hand them out

Even something as simple as putting tickets in alphabetical order - someone's mentioned it wasn't done today, and it was the same when i picked tickets up last year!!!

 

[Mendoza]

I still think that having loads of collection points will just confuse people, and people will queue for ages in the wrong queue, then get irrate when their ticket isnt there

 

[Conkers]

I still think that having loads of collection points will just confuse people, and people will queue for ages in the wrong queue, then get irrate when their ticket isnt there

It's 10,000 times better than having 1 collection point and not getting in to watch the game.

 

[ben andrews' girlfriend]

I still think that having loads of collection points will just confuse people, and people will queue for ages in the wrong queue, then get irrate when their ticket isnt there

Simple signs above the office (not next to it, as does happen) would sort that out

 

[Horton's halftime iceberg]

I still think that having loads of collection points will just confuse people, and people will queue for ages in the wrong queue, then get irrate when their ticket isnt there

Tonight there was two at one point and no signs, more points means at least more people and a chance of seeing the game.

 

[Barrel of Fun]

They have a big gate in between the two ticketing booths. All we need is one queue and four people handing out tickets. One steward to stand at the front of the queue and when someone has been dished out a ticket....'Next please'. Eh voila.

 

[clapham_gull]

I still think that having loads of collection points will just confuse people, and people will queue for ages in the wrong queue, then get irrate when their ticket isnt there

It won't to be honest.

You simply have signs in place, bibs and someone by the main ticket collection point directing people where to go.

For stewards, directing people large amounts of people to the right point is part of their training.

All you need to do is train some staff how to do it, and be prepared to come off other duties to make it happen.

 

[Easy 10]

Install some kind of online retinal scan system which takes a 10.5 megapixel digital image of your iris and LOGS it onto the clubs ticketing system. Then when you book and pay with your credit card, it automatically links to your retinal scan ready for your arrival at the turnstile. Then simply have your eye scanned at the turnstile as you pass through (remembering not to blink).

This could also be monitored by a live satellite system which is in orbit over Withdean up to an hour before kickoff, which beams subtle lasers down to the fans to direct them to the shortest queue.

Or something.

 

[Lord Bracknell]

One thing we did learn from tonight is that for a game where only a third of the tickets are going to be sold, there is NO PROBLEM if people are let in without allocated seats.

Next time we draw a team like Barnet for a game that won't get anywhere near selling out, make every ticket the same price and avoid the need for anyone to be sifting through piles of stuff that has had to be arranged in alphabetical order (or, more accurately, HASN'T been arranged in alphabetical order and therefore can only be found by some mysterious process of telepathy).

 

[Mendoza]

One thing we did learn from tonight is that for a game where only a third of the tickets are going to be sold, there is NO PROBLEM if people are let in without allocated seats.

Next time we draw a team like Barnet for a game that won't get anywhere near selling out, make every ticket the same price and avoid the need for anyone to be sifting through piles of stuff that has had to be arranged in alphabetical order (or, more accurately, HASN'T been arranged in alphabetical order and therefore can only be found by some mysterious process of telepathy).

If tickets werent allocated to a specific seat it could be done 100 times faster.

You should just print off a receipt or have a text message confirmation from the club, with your name and how many tickets you have purchased, just show it at the booth, along with ID and take that amount of tickets and sit wherever

 

[Ernest]

Sack Ken Brown

 

[Nemesis]

Why not get given a reference number and password when paying for your tickets? Then, instead of sending tickets in envelopes with customer names on they take the ticket printers to Withdean.

Get to the window, give reference number and password, tickets get printed in 10 seconds instead of somebody struggling with hundreds of envelopes not in alphabetical order.

That's how online airline ticketing works and it seems to work well.

 

[clapham_gull]

One thing we did learn from tonight is that for a game where only a third of the tickets are going to be sold, there is NO PROBLEM if people are let in without allocated seats.

Next time we draw a team like Barnet for a game that won't get anywhere near selling out, make every ticket the same price and avoid the need for anyone to be sifting through piles of stuff that has had to be arranged in alphabetical order (or, more accurately, HASN'T been arranged in alphabetical order and therefore can only be found by some mysterious process of telepathy).

If the pile was split between more people I imagine, it wouldn't be that bad.

I worked with video tape libraries for years (holding hundreds of thousands of items) and really really simple things can make life easier for the person having to search for an item.

Where and how the thing that identifies it (in this case the surname) is printed on an individual item has massive ramications if put in the wrong place.

It's simply a training issue.

With the relatively small amount of tickets we are talking about, in my experience you don't need complicated barcoding or reference numbers. Just tested procedures that work, and a mode to switch into where there is a surge in demand. You don't tend to get the solutions from marketing people or managers either. The solutions tend to come out of talking to people nearer the ground.

A good start would be asking the people who actually hand the tickets out or print them.. "What really pisses you off about this job.."

 

[Lord Large]

Every other club in the country seems to manage...

Start operating like a professional football club maybe the answer.

 

[Easy 10]

Why not get given a reference number and password when paying for your tickets? Then, instead of sending tickets in envelopes with customer names on they take the ticket printers to Withdean.

Get to the window, give reference number and password, tickets get printed in 10 seconds instead of somebody struggling with hundreds of envelopes not in alphabetical order.

That's how online airline ticketing works and it seems to work well.

I would much prefer being given some kind of obscure, coded message. Like in SPY films. How cool would that be ? You turn up at the turnstile and say something like:


"The daffodils in Vienna are remarkably tall, for the time of year..."
or
"Your brothers genitals have been shaped by the wind to look like Roy Walker..."

The turnstile operator then checks an alphabetical list, and PRESTO ! You are escorted from the premises and conveniently avoid a dull 0-0 draw with Tranmere.