You tried using the Ask The CLub section of this website?
There is a Ask The Club Section on this site. See the top of the front page.
What i'm doing wrong?Is it my mistake that I live in Holland?
Where in Holland do you live? I live in Amsterdam originally from Sussex
I have sent 3 questions / comments to the club on the official site and have not had one reply. They need to improve customer services as soon as possible to keep the boaderline supporters happy.