[Misc] Covid excuses for lame, slow, crap customer service

[portlock seagull]

NO!

This thread is about companies actually using Covid as an excuse for being so slow in answering their phones, getting things done, keeping you hanging on for ages or not being able to do something. Not answering calls at all or switching straight to an answerphone and then not responding to the message left

Crap customer service is not exclusively because of Covid is it? Or maybe it is these days

But it’s perfectly reasonable, not an excuse. Covid has destroyed ways of working in bigger businesses that rely on processes, cooperation and like. We’ve created monsters and then moan about poor service. Here’s a thing - give your business to smaller businessss, they give a sh it. Trouble is they want paying for the service they provide. Unlike many bigger companies who, as we all know, pay little more than lip service albeit for a fraction of the price. Personally I’m happy to pay more to someone who actually provides the service because any that don’t, regardless of price, will definitely be more expensive! Nothing dearer than paying for something you don’t get - regardless how cheap the buying price!

 

[portlock seagull]

Most contact centres have furloughed lots of staff, unsurprisingly.

Till it’s back to a normalish way of living that won’t change

Precisely. Even asking people to work from home, you’ve got to kit then out with laptops, phones even fire extinguishers. It’s cost prohibitive. In the worst ec recession in 300 years too so not exactly time to go on a spending splurge. Especially when got to pay huge bonuses to Board of Directors still for their management genius...!

 

[sydney]

Don't forget that by closing all the branches they now offer a quicker efficient service

Ok ......:tumbleweed:

 

[bluenitsuj]

No excuse at all but obviously all crap companies are hiding behind it. Absolutely no excuse for them to say they are short staffed, while at the same time putting staff on furlough. Furlough is for when you do not have the work for that employee to do.

 

[de la zouch]

Not on the phone but Kwik Fit utterly woeful, ridiculously long wait time as half the team are furloughed. It was almost comically bad, I got the impression that head office are using the scheme to maximise profits at the expense of the customer and their teams.